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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Superb company

After having my pet insured for 6 years without ever having to claim recently the worst happened and the staff were compassionate and went above and beyond to make the very sad time a little easier. Claim was dealt with very quickly and I would highly reccomend them Reviewed on: 28th August 2019

Just simply Amazing service

Had to unfortunately make a claim but it’s been hassle free and a very quick service. Just simply amazing. Will definitely be staying with you for now on. Reviewed on: 28th August 2019

Pleased

Thanks. Following bereavement were prompt and supportive. Made s big difference. Thank you again Reviewed on: 28th August 2019

Simple easy and hassle free

Poor pooch ended up needing emergency vet review,...all we needed to do in terms of the claim was fill the forms and send them off in a few working days money was back into my account Reviewed on: 28th August 2019

Wow. Stress free straight forward claim.

My dog had a tumour removed from his gum and had to have some jaw bone removed. Insurance Emporium never questioned the validity of the claim. They settled claim in no time. An absolute credit to you all. Reviewed on: 28th August 2019

Disappointed that you have excluded my dog from ears eyes and scotam.

You have paid vets part of the claim owing still waiting for you to get the last part of claim paid? I am on lifetime cover with my dog to exclude the ears on mina infection is reticulas what happens if he get the phsuedomoa common to spaniels? Reviewed on: 28th August 2019

Pleasantly surprised

My claim was handled quickly and compassionately with clear communication ong the process. If, unfortunately you need to make a claim, the last thing you need is a complicated or protracted process with numerous hoops to jump through. The Insurance Emporium dealt with everything very efficiently and effectively. Reviewed on: 28th August 2019

Easy, friendly and quick

I submitted my claim and heard back within 3 weeks. It all got authorised and they paid out and dealt with the vets themselves so took the stress of it all off me. Reviewed on: 28th August 2019

No quibble speedy insurance claims

Knew this co as the Equine & Livestock insurance before the name change so has a good pedigree. Have had to make two large claims and had no issues in either case. No ‘small print’ exceptions and no protracted negotiations. Can highly recommend. Reviewed on: 28th August 2019

Fabulous

They have been brilliant. They were there for me when I needed them to be, no fuss. Reviewed on: 28th August 2019

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