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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Helpful , Caring & Understanding

I had to put a claim unfortunately , which was dealt with very quickly. A claim form sent via email after speaking on the telephone to a kind understanding operator. Within 10 days the claim was all settled & paid into my account. Reviewed on: 1st September 2019

Dog happy!

Very happy with the service. Didn’t have any problems, completed the claim form and it was all sorted out and the refund made in a couple of weeks. Thank you I.E. Reviewed on: 31st August 2019

Quick and easy claims process

I have had a policy with the insurance emporium for 2 years and unfortunately I have had to claim them twice as my dog had a growth the one year and a skin infection the following year. Both times the claims process was quick and easy and my money was transferred to my account. what was also pleasing is my renewal premium didn't sky rocket just because I made a claim which is great. I have also phoned them for advice before making a claim and find their contact centre very friendly and knowledgeable and so deserve to win an award in my opinion Reviewed on: 31st August 2019

Fast Compasionate Claims Team

Sadly we made a claim after our poorly Cat had passed away. It was an emotional time and took me a while before I could face the paperwork. I was very relieved to find my part of the form straightforward and requiring little information. The remainder was handled by my vets and the claims team, both responded quickly and with no fuss . Thank you for making it a simple process. Reviewed on: 30th August 2019

Superb friendly service

Great clear instructions and very prompt payout for our dogs emergency operation in a very upsetting time it was lovely to have such a professional and caring service. Reviewed on: 30th August 2019

Insurance claim

Unfortunately my darling cat had to be put to sleep, hence my claim. The insurance policy is clear on what is incluced, so no shocks when making a claim. I could not fault any step of my dealings with the insurance emporium, from telephone converstions with several members of staff and the efficient resolution of my claim. Reviewed on: 30th August 2019

Great service

No problems with the claim, a swift payment. A very easy transaction at a very difficult time for us. Reviewed on: 30th August 2019

Great service, prompt payment

Great service, great telephone experience, prompt payment Reviewed on: 30th August 2019

Great quality

Easy to arrange insurance for our 2 cats and good value for money. Reviewed on: 29th August 2019

Cat insurance

Paid out with mo quibble on the 2 occasions it was needed. Reviewed on: 29th August 2019

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