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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Excellent service and easy to set up

Took out pet insurance for my three boys (cats) and was really easy to set up with reasonable monthly payments. Biggles needed some veterinary care and within a week or two the insurance money came through. No fuss or quibbles. Highly recommend this company. Reviewed on: 4th September 2019

Efficient

Great service, easy to use, good communication and fuss free - like insurance should be. Reviewed on: 4th September 2019

Amazing Service!

Claim Payment issued in less than a week, with no quibble! Premium far less than others on the market. Highly recommended Reviewed on: 3rd September 2019

Fantastic and quick service

We had to claim for our little girl Wilma, she needed an operation and we have never claimed before on any pet insurances and was very daunted by the prospect of doing it for the first time, but the insurance Emporium made it very easy and relieved any worries we had, very fast and efficient service. Would highly recommend ***** Reviewed on: 3rd September 2019

Quick, easy, supportive service

No hassle to set up insurance and had to make a claim which was dealt with quickly and without any hassle. Kept informed of progress of claim so no having to chase or challenge decisions. Thank you Reviewed on: 2nd September 2019

Great service - very compassionate

When my pet passed away, the agent was very compassionate on the phone, and the claim was handled very professionally. Reviewed on: 2nd September 2019

Paid claim with no major problems

My claim went smoothly from filling out the firm to receiving the payment. Thank you for your help. Reviewed on: 2nd September 2019

Easy claims process and quick settlement but watch those excesses!

From submitting the claim to receiving the settlement in my bank account was under two weeks, with no queries coming back to me. So I'm very pleased in that respect. Excesses and deductions are reasonably significant though. £115 standard excess, plus a payment percentage excess (very unclear as to why it's necessary to deduct a further percentage of the settlement figure other than, of course, to limit/cap their liability), plus £224.89 deducted because the claim amount exceeded a cap the company puts on hospitalisations charges. I'm not saying this is hidden from the customer, just that you need to be aware of the small print! My total claim was £1,184.34 of which £802.20 was reimbursed. So I paid out £384+ Yes, very nice to get £802.20 back and I'm happy with the service I got. Just be prepared - it doesn't stop at the excess folks. Reviewed on: 2nd September 2019

Claim on pet insurance

Fast and easy great company to deal with.. Reviewed on: 2nd September 2019

Pet insurance claim

Unfortunately I had to have my darling cat put to sleep. My claim was handled professionally by several people I spoke to over the phone and dealt with in a speedy manner once it had been forwarded by my vet. There were no surprises as everything had been set out clearly in the policy. Reviewed on: 1st September 2019

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