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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Fabulous

They have been brilliant. They were there for me when I needed them to be, no fuss. Reviewed on: 28th August 2019

Quick and responsive

I had the misfortune to make a claim on my dog insurance for an operation and ongoing chemotherapy. The service and responsiveness at such a stressful time took away a lot of anxiety knowing that we were covered Reviewed on: 28th August 2019

Quick and fair

Used the pet insurance for the first time and the turnaround was very quick. Doesn't cover prescription food sadly Reviewed on: 28th August 2019

Really pleased

I got my money back really quickly, and they were so helpful! Reviewed on: 27th August 2019

Fantastic service!

When your pet is ill its a worrying time and you want an insurance company that understands this too. At Insurance Emporium I got just that. My claim was dealt with quickly and as it was an ongoing claim subsequent claims were received with no extra questions delays etc. Thank you Insurance Emporium for your impeccable service. Reviewed on: 27th August 2019

Pet Insurance that doesn't cost the earth...

Prompt, clear, no nit-picking in a recent claim. Reviewed on: 27th August 2019

Great service

Our cat has been diagnosed with an ongoing condition, which payments for have all been made, this lead us to insuring our other cat with them too. Reviewed on: 27th August 2019

Simply the best!

We have had two insurance claims and both were dealt with quickly giving us plenty of information where the claim was at. Very pleased with this company. Reviewed on: 27th August 2019

pet claim

Very helpful claims handlers, explained in detail what to do. Prompt payment. Reviewed on: 27th August 2019

Excellent service

Having a sick animal can be costly and worrying. Insurance Emporium made the process of claiming painless and the payment for vets fees were cleared really quickly. I would highly recommend them over other companies due to their quick payment and email correspondence Reviewed on: 27th August 2019

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