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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Quick and responsive

5
I had the misfortune to make a claim on my dog insurance for an operation and ongoing chemotherapy. The service and responsiveness at such a stressful time took away a lot of anxiety knowing that we were covered Reviewed on: 28th August 2019
Carl's avatar
Carl

Quick and fair

5
Used the pet insurance for the first time and the turnaround was very quick. Doesn't cover prescription food sadly Reviewed on: 28th August 2019
Abbi's avatar
Abbi

Really pleased

5
I got my money back really quickly, and they were so helpful! Reviewed on: 27th August 2019
Chloe's avatar
Chloe

Fantastic service!

5
When your pet is ill its a worrying time and you want an insurance company that understands this too. At Insurance Emporium I got just that. My claim was dealt with quickly and as it was an ongoing claim subsequent claims were received with no extra questions delays etc. Thank you Insurance Emporium for your impeccable service. Reviewed on: 27th August 2019
jane Petcher's avatar
jane Petcher

Pet Insurance that doesn't cost the earth...

5
Prompt, clear, no nit-picking in a recent claim. Reviewed on: 27th August 2019
nick pitt's avatar
nick pitt

Great service

5
Our cat has been diagnosed with an ongoing condition, which payments for have all been made, this lead us to insuring our other cat with them too. Reviewed on: 27th August 2019
ladyemmawatts@gmail.com's avatar
[email protected]

Simply the best!

5
We have had two insurance claims and both were dealt with quickly giving us plenty of information where the claim was at. Very pleased with this company. Reviewed on: 27th August 2019
Sue Martin's avatar
Sue Martin

pet claim

5
Very helpful claims handlers, explained in detail what to do. Prompt payment. Reviewed on: 27th August 2019
Sharron Lucas's avatar
Sharron Lucas

Excellent service

5
Having a sick animal can be costly and worrying. Insurance Emporium made the process of claiming painless and the payment for vets fees were cleared really quickly. I would highly recommend them over other companies due to their quick payment and email correspondence Reviewed on: 27th August 2019
BRENDAN W's avatar
BRENDAN W

They just make everything really easy

5
Very straightforward web site and information needed. We did unfortunately have to make a claim recently and that was handled very efficiently and paid out quickly. Reviewed on: 27th August 2019
PeterGlynn's avatar
PeterGlynn

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