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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Very good service

Very good and quick service. Highly recommended Reviewed on: 27th August 2019

Easy claim

Had to make a claim, I was kept up to date, it was processed quickly and payment followed a few days later Reviewed on: 27th August 2019

Fast & Efficient

Always prompt dealing with claims. Plus they are happy to deal directly with the veterinary practice Reviewed on: 27th August 2019

Equine Eye Surgery

The claim procedure was straight forward and easy to use. Very pleased that I chose this insurance company as all dealings with them have been user friendly. Reviewed on: 27th August 2019

Good with claim

They have been very good with my claim with one of my dogs, letting me know what was going on every step of the eay Reviewed on: 27th August 2019

Good service but lack of information

I had to make a claim for my pet insurance. Process was simple and got a check a few days later so very happy. Unfortunately I had to wait until I received the check to see how much the excess was as the policy didn't state this anywhere and now I can't claim for the issue a second time if it happens which is really nerve wracking, means I may have to switch insurance policy if it doesn't cover me how a likely scenario.. Reviewed on: 27th August 2019

Good overall

My dog had to have an emergency appointment to remove her eye. Vets wouldn’t deal with insurance as they wouldn’t commit to Pre agreeing the treatment until after we submitted forms which meant to had to borrow a lot of money but seem to be on it with regards to getting pay out sorted at the end. Reviewed on: 27th August 2019

Great customer service

My dog decided in a mad bid for stupidity dug up rat poison and after the vets fixed him the insurance emporium helped pay back the rather large vet bills. Thanks Reviewed on: 27th August 2019

Easy to claim and quick payment

I was very impressed with how easy it was to claim and the speed at which it was assessed and paid. Reviewed on: 27th August 2019

Great Pet insurers

Easy, simple claim - no quibbles. A pleasure to deal with and hassle free 5/5 Reviewed on: 27th August 2019

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