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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Sarcoid claim

Very helpful uncomplicated company. Quick, easy and efficient. I’ve recommended them to many horsey friends. Reviewed on: 27th August 2019

Reliable, trustworthy

I’ve used other, supposedly reputable pet insurers before and have been let down, has to fight for claims I was entitled to, and encountered staff who changed from friendly to rude based on their misjudgement of me. Not with Pet Emporium. Always so warm and friendly, give honest advice and go out of their to provide as much assurance and guidance when you call. My claim was processed very quickly and smoothly and I feel I can completely trust them and their product! Reviewed on: 27th August 2019

Incredibly easy!

My claim on my pet insurance was incredibly easy and straight forward. I was able to do a direct claim via my vet so all I needed to do was fill in a page of paperwork and my vets/emporium did the rest! Which was great as this meant I could focus on the recovery of my pet. They email you with regular updates and contact you once the claim has been successful. Hopefully I won’t need to claim in the future but I feel at ease by this experience if I do need to again. Thanks! Reviewed on: 27th August 2019

Professional service

Excellent service and quickly carried out! Reviewed on: 27th August 2019

Claim settled,

Claim was settled with no problem Reviewed on: 27th August 2019

GREAT COMMUNICATION

from start to finish i was kept up to date with what was happening with my claim. great service and felt at ease. Reviewed on: 27th August 2019

Hassle Free

No issues from signing up right up to making a claim, which was paid really quickly with no hassles. Have recommended to friends. Reviewed on: 27th August 2019

Good competitive pet insurance

The pet insurance was quick and easy to set up and I am very impressed with the price as well Reviewed on: 27th August 2019

Customer Focused

Not usual that an insurance company gives the impression of personable customer service but insurance emporium have been very helpful and friendly when I’ve needed them. Thanks Reviewed on: 26th August 2019

Excellent service

My dog had to have an operation on his leg, I claimed on my insurance. It was all sorted in 1 phone call, forms sent out directly.,no quibbles just an email to say about payment going in to my bank. Fantastic service. I have since insured my horse with them as well. Big Reviewed on: 26th August 2019

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