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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great company, great communication, great value for money

I have 2 old dogs insured with you and get great value for money. Alot of other companies penalise the older dog and premiums can rise, but not with the Insurance Emporium. I have recommended to lots of my friends. Reviewed on: 25th August 2019

Fantastic Service

Lowe have been using Insurance Emporium for over a year now. Hassle free, competitive and professional service Reviewed on: 25th August 2019

Really positive experience

I found out about the insurance emporium via a price comparison search. Not only were they the most reasonably priced but they still offered a tailored service to each pet meaning I'm getting the right level of cover and not over or under what I expect. They were great when I phoned them up too and I had to make a claim which was very straightforward. Will use again. Reviewed on: 24th August 2019

The cover included in my pet insurance is superb; as is the price!

I always do a lot of research before I purchase my pet insurance ; I use all the comparison sites and also look for independent recommended providers. I did this last year and found no one could match the cover or price offered by The Insurance Emporium. I had a great year, no claims thank goodness :) and when I got my renewal quote this year, I again went through all the checks to see how competitive it was and found that it still offered the most complete package. However, the price had gone up, so I phoned and asked if there was anything that could be done and immediately, without any hassle, the price was lowered by 20% and I was more than happy to renew. I was not made to feel anything but worthy, and nothing was too much trouble for the agent that took my call. I have never had anything but polite and supportive help from this company and I recommend them very highly indeed to all animal owners. I am a very happy and secure dog owner, safe in the knowledge that I have the best policy available (but paid the lowest price for it!). Reviewed on: 24th August 2019

Topdog

Good prices, good service, and no problems when I had to make a claim. We will be changing our other dog to them when our renewal is due. Reviewed on: 24th August 2019

Tailored pet insurance

Easy to sign up and excellent value for money. Tailored to fit. Reviewed on: 24th August 2019

Cost effective insurance

I have had my horse insured for a couple of years now and find them helpful and cost effective. I have recently added trailer insurance to my policy. Reviewed on: 24th August 2019

Taking out this insurance felt more personalised than tick box

I like the fact that they asked questions and its lclear what is and isn't covered, rather than it being subjective. Eveyone I spoke with was very helpful which gave me confidence that this will also be the case should we ever need to make a claim. Reviewed on: 24th August 2019

There will pay out quick

Have not yet to have a claim with them Reviewed on: 24th August 2019

Pet insurance

Easy to apply for various types of cover to suit your pet needs Reviewed on: 24th August 2019

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