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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great pet insurance

Great service,professional and polite.The price comparison to other insurance companies was very favorable. Reviewed on: 24th August 2019

Covered what they said they would for a great premium

Covered our young cats digestive issue including surgery after swallowing foreign object. Very good cover for the low premium cost. Around 1/3 less than other providers. Reviewed on: 23rd August 2019

Quick and easy

No problems.easy process to use. Reviewed on: 21st August 2019

Good range of insurance options, fast and easy claims

I chose The Insurance Emporium because there was a good range of options for my older dog. Some firms won't even insure an older animal, or charge prohibitive premiums. I have had to claim on the insurance twice in the past two years, and in both cases they were helpful, friendly and efficient. The percentages you can claim back are clearly explained, as are the limits, so you know what you're getting and why. I've found it a good firm with a good product for my needs. Reviewed on: 18th August 2019

Recent claims - smooth service

Very smooth service received from The Insurance Emporium. Needed to make multiple claims for one recurring condition, submitting three separate claim forms. Was handled swiftly by Insurance Emporium, caused no dramas that there were three separate claim forms, and money arrived very quickly once claims approved. Very happy with the service. Reviewed on: 17th August 2019

Pet claim

People were friendly and helpful. Cheque arrived in mail very soon after we made our claim. Reviewed on: 16th August 2019

Happy Larry

Great policy pricing and very easy to make a claim. I'm recommend them 100% Reviewed on: 16th August 2019

Very easy, simple and quick response and payments

So easy to claim just filled in forms then handed over to vets they did the rest,quick response I'm emails and quick payments Reviewed on: 16th August 2019

Quick, easy claims process

I have accident only pet insurance as full coverage is far too pricey. It came in handy as my dog recently got a fish hook stuck in her tongue. The claims process was simple and straightforward. Customer service was great, answered all of my questions. Highly recommended for affordable accident pet insurance. Reviewed on: 16th August 2019

So far all great,

I was forced to make a claim because my dog has got very sick - heart problem. I have contacted insurance and few minutes later I have received the claim form. Claim was done by my vet and few weeks later approved. It was very easy and fast process. thank you Reviewed on: 16th August 2019

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