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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Straight forward and slick

My dog has had surgery and treatment related to two seperate conditions. The claim and payment process was clear and straight forward without fuss or long delays. Reviewed on: 16th August 2019

cat insurance

Got told bad reports from vets about The Insurance Emporium. Sent Vets bill to them and paid wiht the week. Reviewed on: 15th August 2019

Equine Cover

I have 6 horses insured with Emporium and unfortunately have had to claim for two within the first year. The whole process has been very simple and removes some of the stress involved. Thank you Sarah Reviewed on: 15th August 2019

Easy and efficient

Really easy to deal with. Good online portal and quick payment of money. Reviewed on: 15th August 2019

Hassle Free

Great service, simple to use which is especially important during times of stress dealing with unwell pets. Reviewed on: 15th August 2019

Top Class

It was a sad time when our beloved Barney passed to the kennel in the sky but the speed and efficiency that Emporium handled everything was amazing. Plus the kindness and sympathy shown in communication was appreciated. Reviewed on: 14th August 2019

Efficient communication and service

Had to claim unexpectedly, easy process with no complaints Reviewed on: 14th August 2019

Ebbs

Excellent service and quick payment All good Reviewed on: 14th August 2019

Wonderful service.

At this sad time to know our pet cat is severely ill it is a pleasure to know we are covered with costs by The Insurance Emporium, our pet insurance company. Reviewed on: 14th August 2019

Fast pay out with zero fuss

Very impressed! firstly with the cost of the insurance compared to other policies of a similar standard. Secondly we sadly had to make a claim, however within a fortnight of submitting the claim, they had reviewed and paid out in full. Just wish I’d taken insurance out with them sooner! Reviewed on: 14th August 2019

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