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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,993 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024
Kate Gridley's avatar
Kate Gridley

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
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Joanne R
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5993)

Lifetime bronze for my staffy

5
My rescue staffy was rushed into the vets one morning after collapsing at home. They needed to operate immediately due to unknown internal bleeding. It was a terrifying time. I was 7 months pregnant and worried about my dog and also the cost of treatment with a baby on the way too After a weeks hospitalization and serious surgery the team at the insurance emporium ensured I did not have to undergo any further stress. They dealt with the vets directly. They sent me correspondence to say they had tecieved the claim and again confirming it was paid directly to the vets. I had no phone calls. No questions it was simple and easy. Despite not owning my dog for the normal required 3 years and having 3 years worth of records which is standard for most policies they understood he was a rescue dog and that this was a genuine emergency and a true claim and I felt so confident n them I would recommend them to anybody. My dog is now home recovering and I feel comfort knowing I am covered with a brilliant company Reviewed on: 13th August 2019
NT1's avatar
NT1

Excellent Service

5
Unfortunately we had to make a claim very early on in our beloved Labradors life but our claim was dealt with very quickly and efficiently from start to finish. Highly recommend this company for pet insurance. Reviewed on: 13th August 2019
Colin Bailey's avatar
Colin Bailey

Excellent Service

5
Everyone I spoke to on the phone was able to answer any questions I had. My claim was handled professionally and quickly. Reviewed on: 12th August 2019
G.'s avatar
G.

Don't go with the insurance offered when you get your pet

5
I was paying a small fortune for the policy that came along with my pet and each year they increased it the same 13%, I felt I was being abused do Emorium came along, almost cut the cost in half. When I did have to make a claim, couldn't have gone easier. Reviewed on: 12th August 2019
Space Cat's avatar
Space Cat

Efficient and affordable

5
Pleased how my claim was handled Reviewed on: 9th August 2019
Marcel Woods's avatar
Marcel Woods

Pet insurance happy customer

4
My cat became ill recently and was diagnosed with sever dehydration & kidney failure. My claim for a very large vet bill was dealt with quickly and efficiently. Reviewed on: 9th August 2019
Irene Inman's avatar
Irene Inman

Helpful and easy

5
We’ve had to make a few claims in a short period of time for our dog due to a variety of things - the insurance emporium is an easy and effective insurance company and are happy to help whenever you phone up. Reviewed on: 9th August 2019
Tessa's avatar
Tessa

Fast efficient service

5
Responded very quickly to our claim request, very helpful staff when discussing policy with them Reviewed on: 9th August 2019
John Hughes's avatar
John Hughes

Claim dealt with quickly

5
Easy to contact by telephone, claim was swiftly resolved. Very happy. Reviewed on: 9th August 2019
Vicky Hodge's avatar
Vicky Hodge

Dog eye ulcers

5
Download claim form. Filled it in and gave it to the vet. It was all sorted out in just over a month. No quibble. Excellent service Reviewed on: 8th August 2019
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The insurance emporium

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