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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Pawfect!

Friendly, unintimidating, efficient, honest and most of all kind! Dealt with my claim in such a fuss-free way that the stress of my dog's accident and subsequent surgery was significantly reduced. Reviewed on: 4th July 2019

Easy Cliam and Good Support

The claim form is simple and the instructions to complete the form are very good. The support time were very helpful and the queues to be answered are reasonable. Reviewed on: 4th July 2019

Fast response to claim

My dog Run has arthritis in all four feet and has been getting acupuncture and laser treatment regularly at my vet. The Insurance Emporium have always dealt with my claims quickly and without any issues. Reviewed on: 4th July 2019

Excellent insurance company

The insurance emporium are an excellent insurance company who look after their customer and put the well-being of your pet as a priority. Reviewed on: 4th July 2019

Exactly what Pet Insurance should be.

We have been with a number of companies in the past, many with problems that didnt take in account our beloved pets. The Insurance Emporium however ticked all the boxes, value for money, efficient claims procedure, but most importantly, the care they showed for the animals with things like lifetime cover. Reviewed on: 4th July 2019

Easy claims process and great communication

We had to claim for our cat who unfortunately had suffered fatal injuries following a dog attack. The Insurance Emporium dealt with my claim seamlessly and with empathy at this very difficult time. My claim was processed swiftly and I was kept informed at each stage. Reviewed on: 4th July 2019

Great service and easy and smooth claims process when needed!

No fuss service

Having had a very emotional and difficult time eventually needing to have my beloved dog put to sleep, it was so appreciated to have such good service on making a claim. Would certainly recommend. Thank you so much. Reviewed on: 4th July 2019

Great pet insurance

Very quick settlement no dramas Reviewed on: 3rd July 2019

Problem free

Fast response and payment. Didn't nit pick over v minor details to worm out of paying. Friendly helpful staff, would be full stars if the vet could claim direct from the insurance company instead of me paying upfront but luckily i had savings to do so. Found them honest and efficient and will stay with them. Reviewed on: 3rd July 2019

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