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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Claim settled quickly

Very satisfied with settlement of recent claim after my dog’s operation. Claim form was easy to complete and given to our vets to complete their section. Once complete the claim was sent to the insurers and I received emails on progress of claim and when payment would be made. No problems were encountered with this claim. Reviewed on: 3rd July 2019

Great prices! Prompt and efficient service.

I have insurance with both my cats and they haven’t let me down yet. Reviewed on: 3rd July 2019

Excellent Company

Had to make a claim for one of our dogs' surgery. Paid out in a timely fashion. Very pleased. Reviewed on: 3rd July 2019

Excellent customer service

I would definitely recommend pet insurance through The Insurance Emporium because their prices are competitive, the cover comprehensive and most of all the level of customer service was great. Unfortunately my pet passed away and they couldn’t have been more helpful and considerate at a difficult time. Reviewed on: 2nd July 2019

Equine insurance

Absolutly brilliant at a stressful time, dealt directly with the vets and let me concentrate on my horse Reviewed on: 2nd July 2019

CLAIM

REVIEWED AND SETTLED CLAIM WITHIN A WEEK!! EXCELLENT COMMUNICATION... WOULD HIGHLY RECOMMEND !! Reviewed on: 2nd July 2019

Unexpected excellent treatment.

We have been made quite cynical about insurance companies but the way we have been treated by Insurance Emporium has changed our minds. We made a claim when our cat developed a heart problem and nearly died. We expected it to be turned down as he had had a heart murmur in the past but it was accepted with the proviso that the cat would be excluded from heart problems in the future. Thank you. Reviewed on: 2nd July 2019

No quibble fast insurance payout

Sadly had to claim for my dogs sudden urine infection, bladder scan, cystoscopy and treatment. No problems. Fast and efficient Reviewed on: 2nd July 2019

Quick fast claim

Quick service, no questions or delays on first and hopefully last claim! Thank you Reviewed on: 2nd July 2019

Amazing quick service

It was first time needing to claim on my insurance for my dog Ted and the service I received was amazing! They made me feel at ease and dealt with the claim very quick with no hassle! Thank you!!! Reviewed on: 2nd July 2019

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