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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Every time we've needed support, The Insurance Empor...

Every time we've needed support, The Insurance Emporium has been on hand with a supportive and caring ear to reduce stress at always stressful times. Thank you Reviewed on: 11th July 2024

You can't go wrong with emporium!

My dog Luna has had ongoing allergies since she was 18 months old emporium has been amazing , Luna has had two allergy tests over her seven years she had monthly medication and emporium covers her meds and any shampoos she needs for her skin .I have had no issues with emporium, they are quick to pay out each month , they pay Luna's vet direct , I just pay what's not covered which is minimal..I would definitely recommend emporium to anyone looking for pet insurance I have so far never had a claim refused or disputed.. customer service is second to none I cannot fault them , they are quick to answer calls and help in any circumstances they are always there for a chat ...they never rush to get you off the phone 100% the best ! Reviewed on: 11th July 2024

Great pet insurance

Well priced, great service, always check other companies but keep coming back to The Insurance Emporium Reviewed on: 11th July 2024

Really happy with our experience with the insurance...

Really happy with our experience with the insurance emporium. Straight forward, easy to set up and the best value for money. Reviewed on: 11th July 2024

I cannot recommend The Pet Emporium highly enough!

I cannot recommend The Pet Emporium highly enough! When our beloved cat, Basil, fell seriously ill, we were devastated. The vet informed us that he needed several expensive medical procedures to recover. As any pet owner knows, the stress of having a sick pet is overwhelming, and the added financial burden can make it even worse. Thankfully, we had insurance with The Pet Emporium. From the moment we contacted them, their customer service was exceptional. They were compassionate, understanding, and efficient. The claims process was straightforward and hassle-free. What truly impressed us was the speed at which they processed our claim. Within days, we received confirmation that our claim was approved, and shortly after, the funds were deposited into our account. Thank you, Pet Emporium for being there when we needed you most! Reviewed on: 11th July 2024

Seamless Interaction/Excellent Company to deal with.

All interactions I have had with The Insurance Emporium have been very positive and helpful. Reviewed on: 11th July 2024

Excellent customer service and value

Really helpful team with easy options for quotes that are explained without silly jargon and a great price Reviewed on: 11th July 2024

Claims dealt with promptly

I have been unfortunate to have to claim for my dog's operations. My claims were dealt with promptly. The only drawback was the disallowance of a large part of the vet's consultancy fee and the overnight stay charge. Reviewed on: 11th July 2024

The insurrance Emporium is alll what you expect from...

The insurrance Emporium is alll what you expect from an insurrance company. I cannot reccomend this company enough !, Also their customer service is very helpful, their agents are very kind and calm, you feel safe and very relaxed talking to them. Reviewed on: 11th July 2024

Reasonably priced cover - good communication and ren...

Reasonably priced cover - good communication and renewal quotes. Reviewed on: 11th July 2024

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