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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Been great all these years

Been great over the years and I've never had a bad experience with them. Also very polite and so efficient with dealing with claims and queries. Reviewed on: 11th July 2024

brilliant insurance, friendly staff, great correspon...

brilliant insurance, friendly staff, great correspondance Reviewed on: 10th July 2024

Very good and communicated well

I had to make a claim for our little cat and the Insurance Emporium acted swiftly by communicating well with our vet and with myself. The balance was settled and credited to me very quickly. Reviewed on: 10th July 2024

Good support, caring and helpful

Good support, caring and helpful Reviewed on: 10th July 2024

It ain’t meowdicore!

I insure my cat in case he gets run over or bummed. It’s insurance for when I need insurance. Reviewed on: 10th July 2024

Easy to contact & claims processed quickly

Easy to contact & claims processed quickly Reviewed on: 10th July 2024

Excellent claim handling.

Excellent claim handling. Everything was explained and handled quickly and professionally, I didn't have to ask about any stage, all done easily and rapidly. Reviewed on: 10th July 2024

They are amazing , never have an issue on my claims...

They are amazing , never have an issue on my claims and they pay so quickly, they take away the stress Reviewed on: 10th July 2024

Excellent service

My dog had to have a number of operations due to a grass seed & I got paid out without any complications. Excellent service. Reviewed on: 10th July 2024

I’ve been a customer of theirs for years, never let...

I’ve been a customer of theirs for years, never let me down. Quick on line claim forms and you can easily speak to a human on the telephone for advice. They pay out very quickly which helps especially if you pay vet bills by credit card, as you get pay out before interest is added. Yes there is a deduction but that is explained clearly and it’s not that much. The premium is very competitive to many company’s especially some of the ones that wriggle out of paying up. I’ve claimed many times and never been denied with the insurance emporium Reviewed on: 10th July 2024

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