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The Insurance Emporium: Pet Insurance reviews

4.84
Based on 5,993 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024
Kate Gridley's avatar
Kate Gridley

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R

About this product

Are you looking for a new pet insurance provider? Check out our Insurance Emporium pet insurance reviews to find out if it's the right provider for you.

Insurance Emporium offers pet insurance policies for cats and dogs, with senior policies available for pets more than eight years old. Choose from a range of limited policies to only pay for what you need. For example, you may choose an accident only policy, or a public liability only policy. There are also more inclusive policies that cover your pet from a wider range of risks.

Does Insurance Emporium sound like the right insurer for your pet? Find out more about the provider and its policies by reading our reviews. Learn which policy customers chose and how secure it’s proved to be. Find out more about Insurance Emporium’s customer service and claims process. Learn how safe policyholders feel that their pets are under their policy. Read our Insurance Emporium pet insurance reviews today.

Have you had a pet insurance policy with Insurance Emporium? Tell us what animal you have and which policy you chose. Were you satisfied with your choice of policy and do you feel as though your pet is well protected? Have you made a claim, and if so, how well was it handled? Would you recommend Insurance Emporium to your family and friends? Whether good or bad, write an in-depth Insurance Emporium pet insurance review today.

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The Insurance Emporium Pet Insurance reviews (5993)

Very good and communicated well

5
I had to make a claim for our little cat and the Insurance Emporium acted swiftly by communicating well with our vet and with myself. The balance was settled and credited to me very quickly. Reviewed on: 10th July 2024

Good support, caring and helpful

5
Good support, caring and helpful Reviewed on: 10th July 2024

It ain’t meowdicore!

3
I insure my cat in case he gets run over or bummed. It’s insurance for when I need insurance. Reviewed on: 10th July 2024

Easy to contact & claims processed quickly

5
Easy to contact & claims processed quickly Reviewed on: 10th July 2024

Excellent claim handling.

5
Excellent claim handling. Everything was explained and handled quickly and professionally, I didn't have to ask about any stage, all done easily and rapidly. Reviewed on: 10th July 2024

They are amazing , never have an issue on my claims...

5
They are amazing , never have an issue on my claims and they pay so quickly, they take away the stress Reviewed on: 10th July 2024

Excellent service

5
My dog had to have a number of operations due to a grass seed & I got paid out without any complications. Excellent service. Reviewed on: 10th July 2024

I’ve been a customer of theirs for years, never let...

5
I’ve been a customer of theirs for years, never let me down. Quick on line claim forms and you can easily speak to a human on the telephone for advice. They pay out very quickly which helps especially if you pay vet bills by credit card, as you get pay out before interest is added. Yes there is a deduction but that is explained clearly and it’s not that much. The premium is very competitive to many company’s especially some of the ones that wriggle out of paying up. I’ve claimed many times and never been denied with the insurance emporium Reviewed on: 10th July 2024

Good company to deal with

5
They answer calls quickly. Needed to inform them of my pet's health conditions and make a claim. Call handler was friiendly, knowledgeable answered my questions and good value for money. Have recommended them to friends. Reviewed on: 10th July 2024

Reasonable priced insurance.

5
Reasonable priced insurance. They have settled claims promptly with no quibble Reviewed on: 10th July 2024

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