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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Seamless Interaction/Excellent Company to deal with.

All interactions I have had with The Insurance Emporium have been very positive and helpful. Reviewed on: 11th July 2024

Excellent customer service and value

Really helpful team with easy options for quotes that are explained without silly jargon and a great price Reviewed on: 11th July 2024

Claims dealt with promptly

I have been unfortunate to have to claim for my dog's operations. My claims were dealt with promptly. The only drawback was the disallowance of a large part of the vet's consultancy fee and the overnight stay charge. Reviewed on: 11th July 2024

The insurrance Emporium is alll what you expect from...

The insurrance Emporium is alll what you expect from an insurrance company. I cannot reccomend this company enough !, Also their customer service is very helpful, their agents are very kind and calm, you feel safe and very relaxed talking to them. Reviewed on: 11th July 2024

Reasonably priced cover - good communication and ren...

Reasonably priced cover - good communication and renewal quotes. Reviewed on: 11th July 2024

I have been with the business for several years and...

I have been with the business for several years and when I had to make a claim it was very easy and the staff were considerate which helped at a difficult time. Reviewed on: 11th July 2024

Never had any issues with pet insurance and been wit...

Never had any issues with pet insurance and been with them for years Reviewed on: 11th July 2024

Claims dealt with promptly.

Claims dealt with promptly. Easy to contact. Reviewed on: 11th July 2024

Great cover, great customer service!

Contact with customer service regarding 2 claims has always been excellent. Money received promptly. Great value for money and no quibbles Reviewed on: 11th July 2024

.Great customer service

Great value product and a real person to speak to about any queries . Reviewed on: 11th July 2024

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