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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great pet insurance

Well priced, great service, always check other companies but keep coming back to The Insurance Emporium Reviewed on: 11th July 2024

Really happy with our experience with the insurance...

Really happy with our experience with the insurance emporium. Straight forward, easy to set up and the best value for money. Reviewed on: 11th July 2024

I cannot recommend The Pet Emporium highly enough!

I cannot recommend The Pet Emporium highly enough! When our beloved cat, Basil, fell seriously ill, we were devastated. The vet informed us that he needed several expensive medical procedures to recover. As any pet owner knows, the stress of having a sick pet is overwhelming, and the added financial burden can make it even worse. Thankfully, we had insurance with The Pet Emporium. From the moment we contacted them, their customer service was exceptional. They were compassionate, understanding, and efficient. The claims process was straightforward and hassle-free. What truly impressed us was the speed at which they processed our claim. Within days, we received confirmation that our claim was approved, and shortly after, the funds were deposited into our account. Thank you, Pet Emporium for being there when we needed you most! Reviewed on: 11th July 2024

Seamless Interaction/Excellent Company to deal with.

All interactions I have had with The Insurance Emporium have been very positive and helpful. Reviewed on: 11th July 2024

Excellent customer service and value

Really helpful team with easy options for quotes that are explained without silly jargon and a great price Reviewed on: 11th July 2024

Claims dealt with promptly

I have been unfortunate to have to claim for my dog's operations. My claims were dealt with promptly. The only drawback was the disallowance of a large part of the vet's consultancy fee and the overnight stay charge. Reviewed on: 11th July 2024

The insurrance Emporium is alll what you expect from...

The insurrance Emporium is alll what you expect from an insurrance company. I cannot reccomend this company enough !, Also their customer service is very helpful, their agents are very kind and calm, you feel safe and very relaxed talking to them. Reviewed on: 11th July 2024

Reasonably priced cover - good communication and ren...

Reasonably priced cover - good communication and renewal quotes. Reviewed on: 11th July 2024

I have been with the business for several years and...

I have been with the business for several years and when I had to make a claim it was very easy and the staff were considerate which helped at a difficult time. Reviewed on: 11th July 2024

Never had any issues with pet insurance and been wit...

Never had any issues with pet insurance and been with them for years Reviewed on: 11th July 2024

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