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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Fab cover for my kitty!

I chose to have ongoing cover for my cat as my previous one had hyperthyroidism and I got hit really badly with ongoing medical expenses, since then my current cat has had a few accidents (mainly animal bites) and the team has always been helpful, sympathetic and supportive. The price of the policy isn't too extreme and I feel like I am getting good value for money. When I needed to use an emergency vet there were no issues with me using a different practice to the one that was named on my account. Ive been very happy with their service. Reviewed on: 23rd August 2024

Bertie’s last days

My dog was diagnosed terminal the week before he was 4 years old, it was a terrible shock for us and the insurance emporium were great Reviewed on: 23rd August 2024

Support and Care when I needed it

So supportive at the two most difficult times with my two dogs. I couldn't have asked for more from an insurance company by way of their support. Their staff/customer service if I could, I would rate 1000%. A pet is like family, and they truly understand the heartbreak when a pet is unwell. Reviewed on: 23rd August 2024

Good and professional.

Good and professional. Excellent attention to the client. Reviewed on: 23rd August 2024

Very helpful customer service team

Very helpful customer service team Reviewed on: 22nd August 2024

Alfie’s operation

Earlier this year my dog needed an operation after contacting the Insurance Emporium every was done quickly with ease and no fuss. The whole procedure was completed between the vet and the Insurance Emporium. Reviewed on: 22nd August 2024

Value for Money

Just price and value really . Claiming is easy and customer service is good Reviewed on: 22nd August 2024

So glad I found this company

Taking out a policy wth The Insurance Emporium for my pets was so easy to do and the monthly renew option gave me piece of mind in terms of raising any future claims considering the cost of veterinary treatment now days Reviewed on: 22nd August 2024

brilliant company!!

i have my dog insured with yourselves and have done for 4 years now. Your company have been brilliant - great customer service, good value for money and very quick to pay out. have recommended to my friends and they have switched to insurance emporium Reviewed on: 22nd August 2024

Great value for money, friendly on the phone .

I haven’t had to use them for a claim yet, but value for money is the cheapest I’ve found for my cats, when you ring to ask something or change something they are very friendly and I can understand them. Reviewed on: 22nd August 2024

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