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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Won’t use any other pet insurance company

I have been with the insurance emporium since 2017, they supported my beautiful Alaskan Shepard through his ill health and he was able to live a happy life with the thanks to their support! He saved my life in 2016 and I was able to repay him with the insurance emporium’s support! They are amazing Reviewed on: 10th July 2024

Friendly helpful staff, reasonable premiums and when...

Friendly helpful staff, reasonable premiums and when I had to make a claim the process was trouble free. I couldn’t recommend them highly enough. Reviewed on: 10th July 2024

My dog has had ivdd twice and there was no quibble a...

My dog has had ivdd twice and there was no quibble about paying out. Reviewed on: 10th July 2024

My claim was settled quickly and efficiently

My claim was settled quickly and efficiently Reviewed on: 10th July 2024

I have 2 horses insured with emporium, I have had to...

I have 2 horses insured with emporium, I have had to make a claim on each horse, the first they paid out with no hassle and very helpful when going through the process. The second horse is a new claim that’s currently being assessed but so far they have been very helpful. It is so easy to see your policies online so you know exactly what you’re covered for. Reviewed on: 10th July 2024

Fantastic service with a claim

I had to put an ongoing issue through as a claim and the service was fantastic Reviewed on: 10th July 2024

Making a claim.

I had to make a claim. It was easy to download paperwork and money was paid quickly and easily once paperwork was completed by myself and vet. Reviewed on: 10th July 2024

Fantastic Service

I have had to make a claim on my insurance and they have been nothing but fantastic. I've had all my questions answered and the process was easy enough to follow. Reviewed on: 10th July 2024

Good company and easy to communicate with.

Good company and easy to communicate with. Reviewed on: 10th July 2024

The Insurance Emporium are Just Amazing!

The Insurance Emporium are Total Value for Money and when needing to Claim they were so helpful. The forms needed for the claim were straightforward and the Customer Service was amazing at a very worrying time whilst my dog was sick! This is my second dog I’ve insured with them and first time around they were excellent too! Thank you The Insurance Emporium! Reviewed on: 10th July 2024

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