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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Perfect for my needs

With my renewal pet insurance fast approaching and the renewal quote going up by 80% plus additional excess increases I needed to cutback. L:ooking though the various sites i came across The Insurance Emporium which offered Accident insurance only and with the money i saved from taking out a new fully covered pet insurance i could save for them if they became ill, perfect for my needs Reviewed on: 9th July 2024

Best pet insurer out there

I’ve been with them for several years now and they are great on price for loyal customers with excellent service. Reviewed on: 9th July 2024

Great service and cost for dogs and horses.

Great service and cost for dogs and horses. Claimed and been happy each time. Reviewed on: 9th July 2024

Great cover for loved pets!

Seems good cover for pets but not used for a claim so far fingers crossed I don't need to just like it incase my buddy is poorly. Reviewed on: 9th July 2024

Two examples of how good Emporium are.

Our Yorkshire terrier swallowed a tablet and required urgent medical attention which was covered by Emporium who paid quick and efficiently. Then he dislocated his leg, which again was covered effectively by Emporium. When the insurance renewal came I was pleasantly surprised by how little the premiums were raised. Reviewed on: 9th July 2024

Our 2 year old dog ate chocolate cake out of the bin.

Our 2 year old dog ate chocolate cake out of the bin. One trip to the vet's later and a bill of over £600. The Insurance Emporium handled the claim professionally and we had the money back very quickly without a significant rise in our premiums. Reviewed on: 9th July 2024

Really easy to contact ,even by phone ,operator frie...

Really easy to contact ,even by phone ,operator friendly and knowledgeable,sorted query easily and efficiently, Reviewed on: 9th July 2024

I have got emporium out for both of my horses I had...

I have got emporium out for both of my horses I had to make a claim once I didn’t know what I was doing and they handled it perfect updating all the way and paid out straight away Reviewed on: 9th July 2024

Extremely professional and caring service.

Extremely professional and caring service. Paid out twice over a short period for the same condition suffered on each back leg. Could not recommend more highly, someone even called just to see how the dog was doing. Reviewed on: 9th July 2024

Value for money

They provide the most value for money horse insurance on the market Reviewed on: 9th July 2024

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