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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Fantastic! A very efficient, professional service

My dog has developed a skin allergy which requires an expensive monthly injection. The Insurance Emporium have been super efficient with my insurance claims and have been at the end of the phone whenever I have had any queries. Reviewed on: 9th July 2024

Great customer service and value for money

I have had all my horses insured with insurance emporium for many years and they dealt with my loss with such sensitivity and have given me good value for money and great and easy customer service Reviewed on: 9th July 2024

All ways pay in good time never had a problem very f...

All ways pay in good time never had a problem very friendly and helpful when ring with questions Reviewed on: 9th July 2024

Perfect for my needs

With my renewal pet insurance fast approaching and the renewal quote going up by 80% plus additional excess increases I needed to cutback. L:ooking though the various sites i came across The Insurance Emporium which offered Accident insurance only and with the money i saved from taking out a new fully covered pet insurance i could save for them if they became ill, perfect for my needs Reviewed on: 9th July 2024

Best pet insurer out there

I’ve been with them for several years now and they are great on price for loyal customers with excellent service. Reviewed on: 9th July 2024

Great service and cost for dogs and horses.

Great service and cost for dogs and horses. Claimed and been happy each time. Reviewed on: 9th July 2024

Great cover for loved pets!

Seems good cover for pets but not used for a claim so far fingers crossed I don't need to just like it incase my buddy is poorly. Reviewed on: 9th July 2024

Two examples of how good Emporium are.

Our Yorkshire terrier swallowed a tablet and required urgent medical attention which was covered by Emporium who paid quick and efficiently. Then he dislocated his leg, which again was covered effectively by Emporium. When the insurance renewal came I was pleasantly surprised by how little the premiums were raised. Reviewed on: 9th July 2024

Our 2 year old dog ate chocolate cake out of the bin.

Our 2 year old dog ate chocolate cake out of the bin. One trip to the vet's later and a bill of over £600. The Insurance Emporium handled the claim professionally and we had the money back very quickly without a significant rise in our premiums. Reviewed on: 9th July 2024

Really easy to contact ,even by phone ,operator frie...

Really easy to contact ,even by phone ,operator friendly and knowledgeable,sorted query easily and efficiently, Reviewed on: 9th July 2024

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