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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Swift payments to vet

I lost one of our dogs last January after being ill since October. Insurance Emporium paid out swiftly for every claim I made in relation to his illness. Reviewed on: 9th July 2024

Friendly easy and empathetic customer service when d...

Friendly easy and empathetic customer service when dealing with my dogs incident Reviewed on: 9th July 2024

A prompt helpful service

A prompt service, dealing with our cases quickly and helpfully. They kept us fully informed as the case was progressing. Refunds were sent quickly, which was a great relief to our bank. Reviewed on: 9th July 2024

Simple but perfect

Simple to set up and policy worded in easy to understand language. Great value price with tailor made cover available to suit your horses requirements. Reviewed on: 9th July 2024

Excellent service every time I've used the insurance...

Excellent service every time I've used the insurance emporium, exceptionally friendly and knowledgeable staff always happy to help. Reviewed on: 9th July 2024

I could save my elderly cat from a life of misery as...

I could save my elderly cat from a life of misery as they paid , minus 15% , for an operation to have her thyroid removed and no longer was dependent on the medication which did not suit her. Reviewed on: 9th July 2024

The best insurance for dogs

I had to claim for my puppy not long after sighing up for insurance and the claim was very expensive but the hospital was paid very quickly which was a pleasant surprise for me. Luckily the operation was a great success. Reviewed on: 9th July 2024

simple but excellent customer service.

Just simple but excellent customer service. No hassle, quick to respond Reviewed on: 9th July 2024

Really easy to set up and very competitively priced!

Really easy to set up and very competitively priced! Hopefully won’t have to claim (fingers crossed) but having the policy as a safety net for our dog is a big weight off our shoulders. 10/10 would recommend. Reviewed on: 9th July 2024

Great customer service.

Great customer service. Helped answer all of my questions quickly and efficiently Reviewed on: 9th July 2024

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