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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

I have got emporium out for both of my horses I had...

I have got emporium out for both of my horses I had to make a claim once I didn’t know what I was doing and they handled it perfect updating all the way and paid out straight away Reviewed on: 9th July 2024

Extremely professional and caring service.

Extremely professional and caring service. Paid out twice over a short period for the same condition suffered on each back leg. Could not recommend more highly, someone even called just to see how the dog was doing. Reviewed on: 9th July 2024

Value for money

They provide the most value for money horse insurance on the market Reviewed on: 9th July 2024

Swift payments to vet

I lost one of our dogs last January after being ill since October. Insurance Emporium paid out swiftly for every claim I made in relation to his illness. Reviewed on: 9th July 2024

Friendly easy and empathetic customer service when d...

Friendly easy and empathetic customer service when dealing with my dogs incident Reviewed on: 9th July 2024

A prompt helpful service

A prompt service, dealing with our cases quickly and helpfully. They kept us fully informed as the case was progressing. Refunds were sent quickly, which was a great relief to our bank. Reviewed on: 9th July 2024

Simple but perfect

Simple to set up and policy worded in easy to understand language. Great value price with tailor made cover available to suit your horses requirements. Reviewed on: 9th July 2024

Excellent service every time I've used the insurance...

Excellent service every time I've used the insurance emporium, exceptionally friendly and knowledgeable staff always happy to help. Reviewed on: 9th July 2024

I could save my elderly cat from a life of misery as...

I could save my elderly cat from a life of misery as they paid , minus 15% , for an operation to have her thyroid removed and no longer was dependent on the medication which did not suit her. Reviewed on: 9th July 2024

The best insurance for dogs

I had to claim for my puppy not long after sighing up for insurance and the claim was very expensive but the hospital was paid very quickly which was a pleasant surprise for me. Luckily the operation was a great success. Reviewed on: 9th July 2024

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