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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great Value For Money

I've insured my dog with the Insurance Emporium since day 1 and I would never use anyone else! It's great value for money and any claims I have had over the years have been dealt with quickly and professionally. Reviewed on: 9th July 2024

great company

always a great renewal quote, I have made claims for my cat and they are easy to deal with Reviewed on: 9th July 2024

Friendly, professional and reliable

Had a claim few years ago, they made it really easy, paid quickly and explained everything, when sadly Rory passed made everything easy to cancel and had no exit fees or pay rest of year as I expected. The staff I spoke to struck a great balance of professional, friendly and knowledgeable. Reviewed on: 9th July 2024

Making a claim was seamless from start to finish.

Making a claim was seamless from start to finish. I got though by phone straight away. The lady I spoke to was empathetic, patient & very knowledgeable, which is exactly what you need when you upset & not thinking straight. Reviewed on: 9th July 2024

Insurance emporium thumbs up

Claim process is straightforward and efficient. Feedback is good and claims settled quickly Reviewed on: 9th July 2024

Our old border collie needed a lot of care in her fi...

Our old border collie needed a lot of care in her final years. The insurance emporium supported us at every stage with a no hassle approach to claims. Really pleased with support and help received. Reviewed on: 9th July 2024

It’s very easy to deal with the insurance Emporium,...

It’s very easy to deal with the insurance Emporium, especially when you make clean. It’s sorted out very quickly.. Reviewed on: 9th July 2024

I had to make a claim as one of my cats got ill.

I had to make a claim as one of my cats got ill. Everything was straight forward, I just gave my vets my insurance details and everything was done. I didn't have to wait long for my claim to be processed. Reviewed on: 9th July 2024

Great pet insurance at reasonable prices.

Great pet insurance at reasonable prices. Reviewed on: 9th July 2024

Good choice

Easy to choose the right policy. Good choice of policies. People really friendly to deal with. Claims paid quickly. Reviewed on: 9th July 2024

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