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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

What a blessing

This year we have had a lot of medical problems with both of ours and although we have lost the 1st 15% of each claim it's been a god send having your insurance in place. Didn't realise each illness has the limit your insured for. Reviewed on: 9th July 2024

Great company

Great company. Very easy to claim and fast payment Reviewed on: 9th July 2024

They pay quickly and very professional

They pay quickly and very professional Reviewed on: 9th July 2024

Reliable

Good communication and easy to renew Reviewed on: 9th July 2024

Approachable, fair and affordable. Excellent company.

Approachable, fair and affordable.They strive to find you the right cover. Everything is explained with patience and clarity. Excellent. Reviewed on: 9th July 2024

Great service, pays quickly when claimed

Great service, pays quickly when claimed Reviewed on: 9th July 2024

The staff are very knowledgeable and helpful.

The staff are very knowledgeable and helpful. They go above and beyond to assist. Reviewed on: 9th July 2024

Good value, very helpful and promptly settled claim

After needing to claim for thyroid issue with out cat, The Insurance Emporium have been quick to respond, very helpful when phoning to speak to customer service and also settled claim very promptly. Would recommend to anyone Reviewed on: 9th July 2024

Never had any issues, piece of mind and fairly priced.

Never had any issues, piece of mind and fairly priced. Good customer service. Reviewed on: 9th July 2024

Simple and quick .

Simple and quick .good communication easy to claim via vets . Reviewed on: 9th July 2024

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