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The Insurance Emporium: Pet insurance reviews

4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
Nick 's avatar
Nick

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

I have a kitten and the insurance was reasonably pri...

5
I have a kitten and the insurance was reasonably priced and very easy to set up. Reviewed on: 9th July 2024

Very good value

5
Very good value pet insurance, practical claims process. Reviewed on: 9th July 2024

Easy and good price

5
Easy renewal process and competitive price. Easy to contact to update details, friendly and knowledgeable staff. Reviewed on: 9th July 2024

Fantastic Lunar Policy! Highly Recommend!

5
We've had our dog insured with The Insurance Emporium for over 6yrs now, & the policy is their lunar policy, meaning we get £6k veterinary fees of cover each month, rather than the traditional annual policy. It is a little dearer, but its been the best investment for our dog! On the occasions we've had to make a claim, they're quick & efficient to pay out. I would highly recommend their lunar policy. Reviewed on: 9th July 2024

Quick payment

5
Always paid out on my pet, direct claim was very useful Reviewed on: 9th July 2024

Efficient, helpful, paid vet quickly without fuss.

5
Efficient, helpful, paid vet quickly without fuss. Reviewed on: 9th July 2024

The Insurance Emporium were fantastic when my sick d...

5
The Insurance Emporium were fantastic when my sick dog needed treatment and sent condolences and automatically cancelled my policy when he very sadly passed away. My other dog has also needed treatment and that has been handled equally well. They are really easy to deal with and claims were paid quickly. Would definitely recommend them. Reviewed on: 9th July 2024

I have been with the insurance emporium for years.

5
I have been with the insurance emporium for years. I have both my horse and dog insured and I am a happy customer Reviewed on: 9th July 2024

Friendly customer service good price

5
Friendly customer service good price Reviewed on: 9th July 2024

They have been extremely good and very efficient Whe...

5
They have been extremely good and very efficient When I have had to call them Reviewed on: 9th July 2024

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