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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Efficient and reassuring.

Dealt efficiently with complaint against my dog and gave me complete piece of mind, especially as the complainant did not proceed. Reviewed on: 9th July 2024

Competitive pricing, excellent service

We have 4 pets insured with The Insurance Emporium and have never had an issue. The policies are competitively priced and their customer experience is great. Every claim has been paid out without question and premiums have never increased highly afterwards. Highly recommend Reviewed on: 9th July 2024

I have had two claims for my equine they paid out in...

I have had two claims for my equine they paid out instantly and are very understanding. I also have my dog insured with them too and we couldn’t be any happier Reviewed on: 9th July 2024

No fuss, just great service.

Made a claim with The Insurance Emporium,it was settled without any fuss and in full. Highly recommended provider. Reviewed on: 9th July 2024

A great and reliable recommendation

The Insurance Emporium were recommended to me by an acquaintance as a reliable provider. I can say that I have found them to be a great provider with speedy response and processing times whose cover charges are not excessive or unreasonable Reviewed on: 9th July 2024

Supportive, professional service.

Supportive, professional service. I have recommended this company to several friends. Reviewed on: 9th July 2024

Great lifetime policies, don’t go anywhere else!

Have been with the Insurance Emporium now for many years. Would never want to go anywhere else. Their customer service is excellent, the cover on our pet insurance is, I’m sure, second to none. I can honestly say that there is nothing to dislike about their pet insurance policies. Their claims process is very efficient and claims are settled promptly. The premiums are amazing given the level of lifetime cover they give you. A+++ Reviewed on: 9th July 2024

Excellent service .

Excellent service . Rapid settlement Reviewed on: 9th July 2024

A happy customer!

I have had several claims now and have had a pleasant experience each time. The process is simple, they are easy to deal with and everything gets completed in a timely manner. The last thing you need is any challenges when you have a poorly pet, The Insurance Emporium have always delivered! Reviewed on: 9th July 2024

Good value for money and great service.

Good value for money and great service. Reviewed on: 9th July 2024

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