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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Good for horse insurance

Claims settled within a reasonable amount of time and customer service advisers were very helpful when I phoned with queries on the cover provided. Reviewed on: 9th July 2024

Good price and customer service , easy monthly payme...

Good price and customer service , easy monthly payments scheme, different levels of cover Reviewed on: 9th July 2024

Good value for money.

Good value for money. Our pet dog is now over 15 years old and some companies would not cover a dog of his age despite us having never claimed again a policy. Insurance Emporium not only provide good cover levels, but have also held premiums at the same level for the past two years. Reviewed on: 9th July 2024

Easy to communicate with.

Easy to communicate with. Very helpful Reviewed on: 9th July 2024

Cheap insurance but high fees when making a claim.

Cheap insurance but high fees when making a claim. However, I haven't compared to other horse insurance providers so might just be the norm. Reviewed on: 9th July 2024

They handled my claim very efficiently and well

They handled my claim very efficiently and well Reviewed on: 9th July 2024

Very prompt with payment

They have been very prompt with payment and don't try and hide between legal wordings. Reviewed on: 9th July 2024

Efficient service

I contacted the emporium about my dog’s illness. The vet bill was covered quickly and efficiently . Reviewed on: 9th July 2024

I have a kitten and the insurance was reasonably pri...

I have a kitten and the insurance was reasonably priced and very easy to set up. Reviewed on: 9th July 2024

Very good value

Very good value pet insurance, practical claims process. Reviewed on: 9th July 2024

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