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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Staff friendly and very helpful when sorting out cla...

Staff friendly and very helpful when sorting out claims, and prompt payment. Reviewed on: 9th July 2024

Peace of mind

My dog has Addison’s disease and from the minute she was diagnosed I’ve never had any worries about having to get my costs covered. They have never refused any of her tests and ongoing tests and medication. It’s very reassuring. Reviewed on: 9th July 2024

Good for horse insurance

Claims settled within a reasonable amount of time and customer service advisers were very helpful when I phoned with queries on the cover provided. Reviewed on: 9th July 2024

Good price and customer service , easy monthly payme...

Good price and customer service , easy monthly payments scheme, different levels of cover Reviewed on: 9th July 2024

Good value for money.

Good value for money. Our pet dog is now over 15 years old and some companies would not cover a dog of his age despite us having never claimed again a policy. Insurance Emporium not only provide good cover levels, but have also held premiums at the same level for the past two years. Reviewed on: 9th July 2024

Easy to communicate with.

Easy to communicate with. Very helpful Reviewed on: 9th July 2024

Cheap insurance but high fees when making a claim.

Cheap insurance but high fees when making a claim. However, I haven't compared to other horse insurance providers so might just be the norm. Reviewed on: 9th July 2024

They handled my claim very efficiently and well

They handled my claim very efficiently and well Reviewed on: 9th July 2024

Very prompt with payment

They have been very prompt with payment and don't try and hide between legal wordings. Reviewed on: 9th July 2024

Efficient service

I contacted the emporium about my dog’s illness. The vet bill was covered quickly and efficiently . Reviewed on: 9th July 2024

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