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The Mortgage Works: Mortgages reviews

Name: Mortgages
Rating: 2.13 (8 reviews)

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2.85

Based on 8 reviews, last reviewed 24th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

25%

4 star

3 star

13%

62%

Latest highest rating:

5

The Mortgage works I got a very competitive 5 year fixed mortgage Reviewed on: 24th January 2024

Latest lowest rating:

1

DELAYS - NBS7865296Martin I previously had to wait several months for consent for one of the two properties in my portfolio to be able to join a council leasing scheme which pr... Read more Reviewed on: 23rd August 2023

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About this product

The Mortgage Works is part of Nationwide Building Society, offering buy-to-let mortgages. It’s important to be confident that you understand the Ts and Cs and interest rate of a mortgage. Always consult the lender or an independent advisor if you need help understanding your options.

Finding the right buy-to-let mortgage can be difficult. It’s likely that you’ll want a mortgage where repayments are affordable enough to still make rental profit from the property. Our The Mortgage Works reviews can give you valuable insight into the lender and its buy-to-let mortgages.

Find out why borrowers chose The Mortgage Works and how satisfied they’ve been so far. Learn the main pros and cons they’ve experienced with the buy-to-let mortgage. Read about genuine experiences with the customer service team to find out how well the lender handles its borrower’s problems. Check out our The Mortgage Works reviews to make an informed decision when choosing your new lender.

If you have a mortgage with The Mortgage Works, share your experience with others on Smart Money People. How have you found your time so far with The Mortgage Works? What’s been the best part of the experience, and is there anything you feel could be improved? Tell us about any interactions you’ve had with the customer service team. Has the lender kept you up to date with any important mortgage news and changes? Whether good or bad, write an honest The Mortgage Works mortgage review today. Together, we can help people like you make better financial decisions.

The Mortgage Works Mortgages reviews (8)

Review of the The Mortgage Works, Mortgages:

Redemption process and customer care

The redemption process and customer care team is extremely poor. No common sense or human effort to sort anything out when a problem occurs outside of the 'computer says no' scope. My redemption funds were sat in their bank account for 3 months yet they want to charge me the interest on it! I'm now being charged interest on interest that should not be due with no end in sight apart from the small claims court. Reviewed on: 21st August 2023

The Mortgage works

I got a very competitive 5 year fixed mortgage Reviewed on: 24th January 2024

TMW have responded very quickly and efficiently.

TMW have responded very quickly and efficiently. Delighted to have several mortgages with this company. Excellent. Reviewed on: 16th January 2024

DELAYS - NBS7865296Martin

I previously had to wait several months for consent for one of the two properties in my portfolio to be able to join a council leasing scheme which provides £10K for renovation work, meaning not only a significant loss of rent but also nearly losing out in the scheme. After raising a complaint, they apologised and gave me just £125 in compensation. Over two and a half months ago, I asked for consent for the 2nd property to join the Scheme, specfying that all the scheme details etc are exactly the same as for the 1st property, all of which I clearly specified in my request. Therfore, even though it was a separate request, it obviously conforms to their lending criteria as the request for the 1st property did. I raised a complaint but kept on being told they will get back to me, and as well as the lost rent, I am in grave danger of losing out on the scheme including the £10K for renovation work. No doubt they will come back with more excuses. If I do not get the consent within the next few days and loose out on the £10K grant, then I will be lodging a complaint with the FCA for full compensation including the lost grant. Reviewed on: 23rd August 2023

to be avoided

Administratively poor. Waiting several weeks for redemption figure. Sale of property unable to go through. Emails not replied to and long phone wait times - over 30 minutes every time. Still unresolved. Trapped. Reviewed on: 31st May 2022

No one on the phone for one hour

I’m on the phone for one hour, nobody picked up. Never people answer the phone Reviewed on: 4th April 2022

poor poor service

I have a BTL mortgage. My deal was ending and TMW had a good offer on. Started the process and forced to use their conveyancing (ENACT) Worst experience ever and TMW were not interested. Enact sent forms by email which needed to be filled in by hand even after being told I had no printer Enact makes you use their portal, which they don't appear to use themselves. The person listed as 'my conveyancer' was never available. Every email was answered by a different person. Enact said WE had missed the completion date - we did not know they had even set one - even though they had previously said we had supplied everything we had to.. Enact managed to find charges to claw back every penny of my cashback deal - Sorry, they sent me a nice letter saying 1p would be donated to charity for me as they don't send cheques under £10! ITS MY MONEY!!! I'LL DECIDE WHAT I DONATE TO CHARITY NOT YOU! Contacted TMW to complain - no help and no resolution 2 months later. Reviewed on: 10th March 2022