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The Mortgage Works: Mortgages reviews

Name: Mortgages
Rating: 2 (9 reviews)

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2.32

Based on 9 reviews, last reviewed 28th Nov 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

22%

4 star

3 star

11%

67%

Latest highest rating:

5

The Mortgage works I got a very competitive 5 year fixed mortgage Reviewed on: 24th January 2024

Latest lowest rating:

1

Tried to switch rate had nothing but endless form fi... Tried to switch rate had nothing but endless form filling and mistake after mistake lost paperwork on 2 ocasdions then out of now whete found it on a ... Read more Reviewed on: 28th November 2024

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About this product

The Mortgage Works is part of Nationwide Building Society, offering buy-to-let mortgages. It’s important to be confident that you understand the Ts and Cs and interest rate of a mortgage. Always consult the lender or an independent advisor if you need help understanding your options.

Finding the right buy-to-let mortgage can be difficult. It’s likely that you’ll want a mortgage where repayments are affordable enough to still make rental profit from the property....

The Mortgage Works Mortgages reviews (9)

Review of the The Mortgage Works, Mortgages:

The Mortgage works

I got a very competitive 5 year fixed mortgage Reviewed on: 24th January 2024

Tried to switch rate had nothing but endless form fi...

Tried to switch rate had nothing but endless form filling and mistake after mistake lost paperwork on 2 ocasdions then out of now whete found it on a desk spoke to several advisors all useless to say the least if I could give a minus star I would couldn't organise a **** up in a brewery Reviewed on: 28th November 2024

TMW have responded very quickly and efficiently.

TMW have responded very quickly and efficiently. Delighted to have several mortgages with this company. Excellent. Reviewed on: 16th January 2024

DELAYS - NBS7865296Martin

I previously had to wait several months for consent for one of the two properties in my portfolio to be able to join a council leasing scheme which provides £10K for renovation work, meaning not only a significant loss of rent but also nearly losing out in the scheme. After raising a complaint, they apologised and gave me just £125 in compensation. Over two and a half months ago, I asked for consent for the 2nd property to join the Scheme, specfying that all the scheme details e... Reviewed on: 23rd August 2023

Redemption process and customer care

The redemption process and customer care team is extremely poor. No common sense or human effort to sort anything out when a problem occurs outside of the 'computer says no' scope. My redemption funds were sat in their bank account for 3 months yet they want to charge me the interest on it! I'm now being charged interest on interest that should not be due with no end in sight apart from the small claims court. Reviewed on: 21st August 2023

to be avoided

Administratively poor. Waiting several weeks for redemption figure. Sale of property unable to go through. Emails not replied to and long phone wait times - over 30 minutes every time. Still unresolved. Trapped. Reviewed on: 31st May 2022

No one on the phone for one hour

I’m on the phone for one hour, nobody picked up. Never people answer the phone Reviewed on: 4th April 2022

poor poor service

I have a BTL mortgage. My deal was ending and TMW had a good offer on. Started the process and forced to use their conveyancing (ENACT) Worst experience ever and TMW were not interested. Enact sent forms by email which needed to be filled in by hand even after being told I had no printer Enact makes you use their portal, which they don't appear to use themselves. The person listed as 'my conveyancer' was never available. Every email was answered by a different person. Enact said... Reviewed on: 10th March 2022

Second rate

Just a really poor company to deal with. Product fees are exorbitant. Reviewed on: 27th June 2020

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