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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.74 (196 reviews)

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3.62

Based on 196 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

48%

20%

10%

19%

Latest highest rating:

4

£10 cashback a month for 20 transactions I was recently offered £10 cashback a month for 3 months for doing 20 debit card transactions each month which is a good offer. Reviewed on: 23rd November 2024

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Classic Account reviews (196)

TSB

Good customer service. Occasional worthwhile rewards programmes. Mobile banking app is OK - not the best, but usable. Reviewed on: 6th January 2018

Good rates

My wages go in and get offered good rates on loans Reviewed on: 5th January 2018

Excellent, personalised support from TSB.

I recently moved to the UK in July and had heard how difficult it could be for a new resident to open a bank account. However, all my fears were allayed after meeting with a TSB representative. They were friendly and professional, and really took the time to explain some of the particularities of the British banking system to me. I left with a new account and a feeling of being more at home in the UK. Five months later and the account has been working like a dream, with zero difficulties on my end. I would recommend TSB to anyone, because they seem to have a culture of simplifying difficult economic concepts for everyday people in a friendly, non-patronising way. Reviewed on: 1st January 2018

Keeps changing opening hours of local branch

Keeps changing opening hours of local branch Reviewed on: 29th November 2017

Utterly stupid.

I used TSB to get my first account (an under 19s account) and after 2 years in college it switched to a student account I tried stopping it but because I had misplaced a letter there was nothing I could do even tho I whent in branch and asked for them to stop it, then after the transfer I was forced to go to a classic account as they can't exchange me back to my old account because of they need terms and conditions. Speaking of branches. You want to go in? Prepare to travel the other side of the world. Reviewed on: 27th November 2017

Easy online account

I find the TSB online account so simple to use. I never have any problems logging in, the site is always up and running. The information is very clear and the site is so easy to navigate. Reviewed on: 16th November 2017

Great bank

Easy online banking which I have never been able to use before - nice service in the branch - good incentive when I switched and payment of interest. Reviewed on: 15th November 2017

Best of the Best

Great customer service both online and in the bank; no queues, great easy to use website,. Reviewed on: 9th November 2017

Switched to TSB from my usual bank and glad I did

An easy switching experience with £125 reward, plus I now get monthly interest. Better than having to pay my bank for it's monthly fees. Reviewed on: 8th November 2017

Very accessible

TSB is the only bank in our village which leaves us little choice but saying that the staff are always very accessible and they even have Saturday opening too. Well done! Reviewed on: 8th November 2017

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