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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.74 (196 reviews)

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3.62

Based on 196 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

48%

20%

10%

19%

Latest highest rating:

4

£10 cashback a month for 20 transactions I was recently offered £10 cashback a month for 3 months for doing 20 debit card transactions each month which is a good offer. Reviewed on: 23rd November 2024

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Classic Account reviews (196)

5% cash back

Think it's fab that my classic account, which I pay no monthly fee for, offers 5% cash back for contactless purchases (for the first £100) spent. Also whenever I've called customer services they answer quickly and sort my question easily. Reviewed on: 3rd February 2017

Great Service,friendly banking

The customer service over the counter at the TSB Musselburgh branch is excellent. A lady called Toni is particularly friendly and nice, she always helps, supports and makes sure the customer is happy. Its rare to get that kind of service these days. I am happy with the rewards I get from the bank as well. Reviewed on: 3rd February 2017

FEEL LIKE A VALUED CUSTOMER ALWAYS

Overall I'm very impressed with my local Bank TSB. I've been with them since I opened my first account aged 12 (over 25 years now). They know me by name and my family when I visit the branch, take the time to ask how I am and if there is anything I need specifically. I recently had an issue transferring money online (the isue being they were trying to protect my account online and wanted to make sure I was the correct account holder). I went down to my local branch and it was dealt with immediately, efficiently and quickly. They also sent a security number via First Class post so that I could do telephone banking with ease. TSB are highly professional, well organised and competent. I feel a valued customer and will continue to bank with them. Reviewed on: 1st February 2017

Easy savings in a current account

So easy to set up and offering a good percentage rate. Not continually hassling for more business or even using as a current account. Great company, with a friendly local face. Reviewed on: 31st January 2017

Poor service

TSB wanted to charge me a small fortune in interest to take out a loan. There opening times are rubbish. I don't find them helpful. Reviewed on: 27th December 2016

Not very great in all circumstances

They want a real high percentage when taking a loan and they are only found in bigger cities. Reviewed on: 27th December 2016

ONLINE TSB WEBSITE QUICK EASY TO USE

Love the online banking TSB very straight forward easy to use.I also opened a savings account from the website to save up for special events x Reviewed on: 18th December 2016

I would rather get an anal probe ,than having TSB handling my money

Horrible horrible customer service Not helpful at all ,just the same time wasting questions again and again to tell you that they cannot help you . Reviewed on: 28th November 2016

great bank

Easy day to day banking and fantastic online site Reviewed on: 14th November 2016

helpful and friendly

opened a new ac for Elderly mother with a PoA. the advisor was helpful, patient, and efficient. answered all queries, and had no problems with the complicated unusual conditions. He also remembered me when I returned for later meetings Reviewed on: 14th November 2016

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