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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.75 (202 reviews)

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3.65

Based on 202 reviews, last reviewed 12th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

49%

20%

19%

Latest highest rating:

4

TSB mortgage nahhh £100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance. Reviewed on: 21st April 2025

Latest lowest rating:

1

Very difficult to raise a complaint Very difficult to raise a complaint Reviewed on: 12th June 2025

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Classic Account reviews (202)

Rip off bank

one of the worst bank I ever had the misfortune to join They ripped me off for 3 bank transfer that never took place and refuse to refund me They charged me £10 for each month for an account that was completely closed a while ago and there was no bank transfer What is more annoying is the fact that they refuse to refund my account I have decided to closed my account with them Reviewed on: 21st October 2017

TSB will refund Direct Debit

I am writing to you to raise an issue about Banking at TSB on September 20th, 2017. Barclays has taken 4 payments by direct debit in the month of may for a finance agreement that was cancelled within 14 days. I asked Barclays on numerous occasions for a refund but they say there is no record of me being a customer and they have no record of payments being received. I contacted the TSB to utilise the DD indemnity. TSB has refused claiming this is a contractual arrangement between me and Barclays Reviewed on: 29th September 2017

Poor Communication, Bas Customer Service

Booked an appointment to open a joint account with my partner who already had a TSB account. Took all paperwork listed. Arrived, customer rep was late. Customer rep told us we had the wrong documents and had been given the wrong information. Customer rep refused to seek alternatives and this resulted in us not being able to open an account. Reviewed on: 23rd August 2017

Great service

Great service from set up to day to day use. Staff in branch are knowledgeable and friendly. App constantly being improved. Much better than one of the bigger banks. Reviewed on: 28th July 2017

Avios cards

Great cards for everyday spending Reviewed on: 27th July 2017

love TSB

***Best services!Best team!Respect TSB*** Reviewed on: 27th June 2017

Good bank, good account

I opened a TSB account a few years ago and have never had any problems with them. Their staff are friendly and helpful. The account is good as well. The account I have is a Classic Plus account, which pays interest, gives me a contactless visa debit card, and their app and internet banking facilities are good (but see below for caveat). My only gripe is that the introductory cashback on contactless spending has ended, and I cannot get it again. It seems like this is a draw to get new customers. The interest rate is the same as a new Bank of Scotland account I have opened, which also has cashback features, but these are not introductory offers. TSB lease their software from Lloyds Banking Group so it looks and feels like the Bank of Scotland internet/mobile banking (and I assume Lloyds Bank and Halifax, which is a division of Bank of Scotland, too). This is a hangover from the divestment of TSB from Lloyds. TSB are in the process of creating new software so this may change in the future. Reviewed on: 13th June 2017

Great service and user friendly bank account.

I think the online banking is really easy to use. Always good service when I phone. Reviewed on: 2nd June 2017

Easy to switch and friendly in branch

I recently switched to TSB. The whole process was very smooth. Since then I have needed to use the branch a few times and have been delighted with the service. I even got a tour on my first visit as a new customer! Reviewed on: 30th May 2017

My reliable lifetime bank account

I've had this account since I was 15. Im now 34 and haven't had a single problem with the account or service. My account became a student and graduate account when I was a student and the benefits were great. You really feel like the bank is looking after you and your money Reviewed on: 12th May 2017

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