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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.75 (202 reviews)

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3.65

Based on 202 reviews, last reviewed 12th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

49%

20%

19%

Latest highest rating:

4

TSB mortgage nahhh £100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance. Reviewed on: 21st April 2025

Latest lowest rating:

1

Very difficult to raise a complaint Very difficult to raise a complaint Reviewed on: 12th June 2025

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Classic Account reviews (202)

Poor service

TSB wanted to charge me a small fortune in interest to take out a loan. There opening times are rubbish. I don't find them helpful. Reviewed on: 27th December 2016

Not very great in all circumstances

They want a real high percentage when taking a loan and they are only found in bigger cities. Reviewed on: 27th December 2016

ONLINE TSB WEBSITE QUICK EASY TO USE

Love the online banking TSB very straight forward easy to use.I also opened a savings account from the website to save up for special events x Reviewed on: 18th December 2016

I would rather get an anal probe ,than having TSB handling my money

Horrible horrible customer service Not helpful at all ,just the same time wasting questions again and again to tell you that they cannot help you . Reviewed on: 28th November 2016

great bank

Easy day to day banking and fantastic online site Reviewed on: 14th November 2016

helpful and friendly

opened a new ac for Elderly mother with a PoA. the advisor was helpful, patient, and efficient. answered all queries, and had no problems with the complicated unusual conditions. He also remembered me when I returned for later meetings Reviewed on: 14th November 2016

Very good company and reliable

Very happy to be with TSB a good reliable company Reviewed on: 16th June 2016

Great customer service... Humans not machines..... Could do more to improve

Great customer service, Humans and not machines but could do more to assist disabled customers. Reviewed on: 1st June 2016

Very good services

Great services, I've never had problems with this bank. When my card was lost I got help from TSB staff immediately. Classic account works pefectly fine. They have an overdraft service as well which is well organised. Reviewed on: 26th April 2016

Great Bank!

Always received great customer service. Staff in store always friendly and approachable. Internet banking is always easy to use. Great Bank all round Reviewed on: 21st April 2016

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