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TSB: Classic Plus Account reviews

Name: Classic Plus Account
Rating: 4 (165 reviews)

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3.85

Based on 165 reviews, last reviewed 4th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

54%

23%

12%

Latest highest rating:

5

TSB are a friendly and helpful bank. TSB are a friendly and helpful bank. The app is easy to use and optimised for quicker functions and access to all the services TSB offer. Happy custom... Read more Reviewed on: 10th June 2024

Latest lowest rating:

1

d..Blocked Account transaction. Blocked account UK advisor OK but Overseas so called fraud experts reading from scripts useless. No managers to escalate your compaint farmed out to m... Read more Reviewed on: 4th October 2024

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About this product

The TSB Classic Plus Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Plus Account reviews (165)

Review of the TSB, Classic Plus Account:

Useless bank

This bank is not recommended the tsb app is always down and never works and the complaints department well that is useless and nonexistent please avoid at all cost Reviewed on: 13th October 2022

Top customer service

Fantastic switching service, I did Have one issue which was quickly resolved by a visit to my branch. It is brilliant that the branches are open later in the evening and on a Saturday. Reviewed on: 10th November 2019

Excellent Account

The best interest paying current account I could find by miles. I save £1500 and they give me 3% interest and there are no charges and I don't need to have any payments going out of the account. Its so good my wife has one also... Reviewed on: 8th November 2019

Service Amazing

Great product. Easy to understand and great service from the staff as well. Overall fantastic Reviewed on: 7th November 2019

Best interest bearing current account in the market

I have used the plus account since launch and can say that I have received the most overall interest on the amounts allowed. The in Branch customer service is exceptional and would recommend to everyone. Lets keep TSB on the High street for that personal touch. Reviewed on: 5th November 2019

Thomas Cook credit card claim

I have held a tsb account for 50 years and after recently filling out a credit card dispute for Thomas Cook flights I then phoned after receiving no response. I have never come across such a deliberately obstructive robotic answering stream of messages. In the end an operater I formed me that my claim had been overlooked and I should have received a credit on my Bill. A complete disregard for customers and the frustration that you experience when tryi g to direct a complaint Reviewed on: 7th October 2019

new tsb accunt

just opened a new tsb account online and what a doddle. no issues and all switched from my previous bank. all this done in 6 days. Reviewed on: 4th October 2019

Untrustworthy and cheats at TSB, liars

How to trust a bank that breaks their promises? The then chief executive Paul Pester had pledged that Classic Plus Accounts would have their interest rate increase from 3 to 5% on money up to £1,500, following the IT meltdown crisis but less than a year after, and the now ex chief executive gone, they broke his pledge and brought the interest rate back to 3%. It is not the £s loss, but the principle. Cheating on customers by lying. Reviewed on: 2nd August 2019

Never recommend the TSB

The TSB Bank, has given me a very poor service, blocked and caused security issues almost every time when trying to pay people either by the bankin app or online. The back office at the TSB has caused that many issues I have now decided to close my account and take my money elsewhere. TSB you area disgrace!!!! Reviewed on: 28th July 2019

Great bank

Friendly staff and always available Reviewed on: 4th February 2019

In 2018 TSBs online services let me down

I`ve been a customer of TSB for over 10 years and I didn`t have a lot of issues with my current account or our joint account until last year. Since 2018 I had constant issues with the online banking and services, issues with using my debit card to make payments, poor customer services, etc. After I made a complaint through Resolver regarding a failed online payment in October 2018 TSB hasn`t even responded and I had to escalate the case to the financial ombudsman. I`m looking to switch banks now I`m simply tired of their poor internet banking and bad customer services. Reviewed on: 29th January 2019

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