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TSB: Classic Plus Account reviews

Name: Classic Plus Account
Rating: 4.01 (166 reviews)

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3.89

Based on 166 reviews, last reviewed 5th Mar 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

54%

23%

12%

Latest highest rating:

5

Great banking app My experience with TSB as a customer for 10 years now has been good. Significant improvements have been made to their mobile banking app over the last... Read more Reviewed on: 5th March 2025

Latest lowest rating:

1

d..Blocked Account transaction. Blocked account UK advisor OK but Overseas so called fraud experts reading from scripts useless. No managers to escalate your compaint farmed out to m... Read more Reviewed on: 4th October 2024

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About this product

The TSB Classic Plus Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Plus Account reviews (166)

Review of the TSB, Classic Plus Account:

Just OK

The website is a little outdated, the app isn't great. Good customer service over the phone though. Reviewed on: 22nd March 2022

In 2018 TSBs online services let me down

I`ve been a customer of TSB for over 10 years and I didn`t have a lot of issues with my current account or our joint account until last year. Since 2018 I had constant issues with the online banking and services, issues with using my debit card to make payments, poor customer services, etc. After I made a complaint through Resolver regarding a failed online payment in October 2018 TSB hasn`t even responded and I had to escalate the case to the financial ombudsman. I`m looking to switch banks now I`m simply tired of their poor internet banking and bad customer services. Reviewed on: 29th January 2019

TSB really cares

TSB really shows an interest in actively helping customers. Every year I receive a call from my local branch inviting me in to see if there are ways they can help me. I feel really valued and will never leave TSB. The staff in branch and always helpful and smiling. Reviewed on: 22nd January 2019

No Problems

Never had any problems that was not sorted quickly. Reviewed on: 21st January 2019

Staff try to help... but the system is dire!

Unable to log on, difficulties viewing statements, poor online service... the list goes on. After visiting the branch, the staff try to be helpful but seem to be unable to access their own system leaving customers frustrated and baffled. Reviewed on: 10th January 2019

reliable

reliable banking, been with them for a long time. however like other banks, they don't seem to be rewarding their loyal customers Reviewed on: 8th January 2019

great benefits

The benefits offered are well worth it for me as we have made use of all of them Reviewed on: 26th December 2018

Lowest amount of money needed for the highest amount of interest

TSB have an account where you can get 5% interest a month on balances upto £1500 which mean that’s on par to the amount of interest you can get with Lloyds and maybe other banks but you don’t need to have loads of money in Reviewed on: 10th December 2018

Great service, great deals, easy.

Fantastic easy process of setting up the account, service was amazing. Internet banking is great and the deals you get for opening the account are fab too. Reviewed on: 24th November 2018

Awful bank

After all the problems when update the online banking Earlier this year, I wasn’t able to use the mobile app, or access my account. It wasn’t good enough! Reviewed on: 12th November 2018

Simply Awful!

The fawlty towers of the banking world. If it can go wrong, it will go wrong, and you can guarantee, they will make it worse! No access to internet banking for so long it was a farce Reviewed on: 8th November 2018

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