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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.85 (1587 reviews)

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4.85

Based on 1,587 reviews, last reviewed 21st Apr 2026

31% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

4

Various good investment opportunities over several y... Various good investment opportunities over several years. Reviewed on: 21st April 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1587)

Hassle free banking with good service and good rates.

Hassle free banking with good service and good rates. Reviewed on: 25th February 2025

Everything went smoothly.

Everything went smoothly. No trouble at all. Reviewed on: 25th February 2025

Telephone response time by customer service is good

Telephone response time by customer service is good Reviewed on: 25th February 2025

Easy to use

Opened an online account and it was straight forward Reviewed on: 25th February 2025

Positive first year

I've only started this year with your bank & have found my experience very pisitive. I hope to continue for a few more years. Reviewed on: 25th February 2025

A varied range of accounts to suit everyone!

I did some research on fixed rate ISA’s & decided to use UTB after reading positive reports. There’s so much really informative online guidance and the actual account opening was simple and straightforward. There was a clear choice of all the savings products and clear explanation of each which makes it easy, no waffle, jargon or making the process difficult. I like the online platform and the security in place for login and account viewing/management. Everything is clear and concise. I did have cause to contact the customer services team with a query and the call was answered both promptly and efficiently. The lady who answered dealt with my questions and I really felt the whole customer services team experience was excellent. Reviewed on: 25th February 2025

friendly helpful, good rates security very good.

friendly helpful, good rates security very good. kept well informed re rate changes and updates. efficient when over the phone but the music could be better more easy listing would help. Reviewed on: 25th February 2025

Invested in an ISA last year and the whole process w...

Invested in an ISA last year and the whole process was quick and easy. Throughout the year I have received useful updates and information which has been extremely helpful Reviewed on: 25th February 2025

Account easy to open and good rates of interest

Account easy to open and good rates of interest Reviewed on: 25th February 2025

Very good service good website and easy to login

Very good service good website and easy to login Reviewed on: 25th February 2025

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