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United Trust Bank: Personal Savings reviews

4.90
Based on 1,311 reviews, last reviewed 2nd Mar 2026
30000% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

great rates and customer service omer service Excellent rates and customer service Reviewed on: 2nd March 2026
Maria Bailey 's avatar
Maria Bailey

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026
Lewis Baines's avatar
Lewis Baines

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United Trust Bank Personal Savings reviews (1311)

Band of Cheats!

1
BAND OF CHEATS!!!!. They sent us an email to decide if we want to reinvest the money in a new bond after the old bond matures. We replied within the required time and asked to reinvest in new bond but they still invested out money in no -interest 7 day account ... . The interest that banks pay is now minuscule but UTB still try to cheat you as much as they can . Stay away!!! and move your money elsewhere.I will be making a complaint to the ombudsman and requesting repayment of the stolen interest... Reviewed on: 6th May 2020
Reply from United Trust Bank Thank you for your review, Dr Pytel, and I am sorry to learn that your instructions were not carried out in time for your maturity. I note from a subsequent review that the matter was resolved and the funds were returned as requested, and I can confirm that we have made various changes to our processes since then to ensure a smoother experience for our customers. Nick Response date: 2nd February 2024
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