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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (1316 reviews)

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4.90

Based on 1,316 reviews, last reviewed 5th Mar 2026

30500% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

5

Excellent new client process Straightforward account opening, easy online process, continuing updates. Reviewed on: 5th March 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1316)

Review of the United Trust Bank, Personal Savings:

Excellent service.

I always receive a prompt response to my enquiries, with a trouble-free experience. Reviewed on: 25th February 2025

Great products very good service

Whatever the query there has always been someone there to help nothing too much trouble Reviewed on: 15th April 2025

Cash ISA

An excellent response from the Customer Service Dept when opening a new Cash ISA for 2025/6 and was kept informed by email on every step of the way. Reviewed on: 15th April 2025

Competitive and efficient

Competitive and efficient and trustworthy Reviewed on: 15th April 2025

1st class to deal with.

1st class to deal with. Excellent service with no issues, and keeps the customer very well informed. Reviewed on: 15th April 2025

The customer service response was rapid and polite.

The customer service response was rapid and polite. Reviewed on: 15th April 2025

United Trust Bank have competitive rates.

United Trust Bank have competitive rates; their website works well; maturity of bonds is well-flagged; when I have had to phone them, the phone is answered promptly and any questions are answered fully. Reviewed on: 15th April 2025

Excellent customer care and rates, easy communications

Excellent customer care, good rates and website, easy communications Reviewed on: 15th April 2025

Excellent Customer service.

Had to call Customer service. Very prompt pick up. Adhered to security protocals. Made me feel at ease. Reviewed on: 15th April 2025

Excellent customer service and very helpful staff

Excellent customer service with very helpful staff Reviewed on: 15th April 2025

Plain and simple site easy to use and effecient process

Plain and simple site easy to use and effecient process Reviewed on: 15th April 2025

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