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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (983 reviews)

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4.90

Based on 983 reviews, last reviewed 5th May 2025

15% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

2 star

Latest highest rating:

5

They listened on the phone and acted upon what was n... They listened on the phone and acted upon what was needed to be done. Reviewed on: 5th May 2025

Latest lowest rating:

1

Straight forward and excellent service. Straight forward and excellent service. Interest rates very competitive. Reviewed on: 12th February 2024

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About this product

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United Trust Bank Personal Savings reviews (983)

Very good customer service

My wife and I opened a two year fixed cash ISA and found the process fairly painfree. There were one or two hitches in the opening process but we were impressed how quickly and efficiently our telephone queries were answered. Being somewhat older we like to have written confirmation of actions, particularly in my wife's case, and you kindly sent us an opening of account confirmation letter. So far everything has gone as well as we hoped and we are very pleased with UTB's customer service Reviewed on: 25th February 2025

Ease of Opening Cash ISA

It was very straight forward to open a savings account with UTB and the website was easy to navigate. I got a good rate for my cash ISA and I felt that my savings were secure. Communication was excellent. Reviewed on: 25th February 2025

Good customer service

Your customer service helps me solve my problem, no hassle. They are very polite. Reviewed on: 25th February 2025

UTB Review

It was good, excellent customer service when I called. Offer very competitive interest rates Reviewed on: 25th February 2025

Good interest rates and easy to use

Good interest rates, simple easy to sue website, easy to understand documents, efficient service. Reviewed on: 25th February 2025

Easy to open with a quick, hassle-free sign-up process.

Easy to open with a quick, hassle-free sign-up process. It offers one of the best interest rates available, making it a solid choice for growing your savings. Unlike some banks, the rates are transparent and competitive, not short introductory offers that drop later. The online platform is user-friendly, allowing instant access to balances, transfers, and savings tools. There are no hidden fees or restrictive conditions. Customer support is generally responsive by email. Overall, this account is a great option for those seeking a high-yield, no-fuss online savings solution. Reviewed on: 25th February 2025

Hassle free banking with good service and good rates.

Hassle free banking with good service and good rates. Reviewed on: 25th February 2025

Everything went smoothly.

Everything went smoothly. No trouble at all. Reviewed on: 25th February 2025

Telephone response time by customer service is good

Telephone response time by customer service is good Reviewed on: 25th February 2025

Easy to use

Opened an online account and it was straight forward Reviewed on: 25th February 2025

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