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Vernon Building Society: Mortgages reviews

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4.88
Based on 570 reviews, last reviewed 2nd Mar 2026
107% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
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2%
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0%
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Latest highest rating:

5

Excellent Good customer service. Was called by a member of your staff a very polite person and very helpful. Reviewed on: 2nd March 2026
Stephen Everett's avatar
Stephen Everett

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (570)

Review of the Vernon Building Society, Mortgages:

No nonsense, straight to the point.

5
No nonsense, straight to the point. Staff always pleasant and ready to help. Always get an appointment to suit ourselves. The opening times could be better I.e. weekends not everybdy can make weekdays as they have to work too. So Saturdays would be better if they could open. Reviewed on: 27th January 2025
Karen o's avatar
Karen o

In branch service review

5
Communication, showed care and understanding, spoke in non-technical jargon/terms. Reviewed on: 25th November 2024

In branch service review

5
Always a pleasure dealing with the Vernon. Staff always helpful and personable. No improvements I can think of. Thank you. Reviewed on: 24th October 2024
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Verified Member

In branch service review

5
Everything worked well for me and I've already referred a call in for a quote. Reviewed on: 25th September 2024
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Verified Member

In branch service review

5
Cheaper interest rates for mortgages needed. Reviewed on: 25th September 2024
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Verified Member

In branch service review

4
Frist class service from everyone I spoke to. Dissappointed that you held mortgage rate whilst dropping savings rate. Reviewed on: 25th September 2024
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Verified Member

In branch service review

5
From opening first time buyer ISA to getting my mortgage and now renewing, the Vernon have been brilliant. Reviewed on: 25th September 2024
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Verified Member

In branch service review

5
Excellent telephone customer service regarding our re-mortgage from Neil. Reviewed on: 25th September 2024
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In branch service review

5
The whole team are friendly, caring, professional and explain everything so helpfully. Special thanks to Clare, she was brilliant helping to deal with the elderly. Reviewed on: 21st August 2024
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Verified Member

In branch service review

4
Friendly and informative. I like everyone but would like lower interest rates. Reviewed on: 25th July 2024
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Verified Member

In branch service review

5
Becky was very helpful from start to finish. Reviewed on: 25th July 2024
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