Smart Money People Logo
Go to business site
Share this page
Link copied

Vernon Building Society: Mortgages reviews

View other Vernon Building Society products
4.88
Based on 552 reviews, last reviewed 4th Feb 2026
155% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very smooth process, thank you. Very smooth process, thank you. Everything progressed smoothly Reviewed on: 2nd February 2026
Susan F's avatar
Susan F

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
Verified Member's avatar
Verified Member
Visit provider site Read all reviews See your review

About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (552)

Review of the Vernon Building Society, Mortgages:

Don't always believe

3
Money tooken for house valuation and it is our fault that we didn't wait for the answer first. But customer advisor was saying "no need to woried all should be okay, all looks good". Declined because of that there is gaps for last 4 years working (it is not true). Money for deposit are from student finance (Not true as well). Not even given a chance to prove that that it is not true. "You are in risk beacuse of Covid-19". So why giving a hope.. I do not recommended Reviewed on: 16th July 2020
Ela's avatar
Ela

POOR COMMUNICATORS

1
Led up the garden path by them with a mortgage in principal given & then withdrawn after an offer on property was accepted & fees spent only for it to be withdrawn with a poor excuse with no offer of anything else despite having several buy to lets already. Not to be trusted. Reviewed on: 3rd August 2022
Stephen Whitfield's avatar
Stephen Whitfield

Caring

5
I like the fact that I deal directly with real people not online. Reviewed on: 31st July 2022
Verified Member's avatar
Verified Member

Amazing service by Lucy

5
Lucy has been great, always kept me informed of how the process was going, even logged on to update me on her day off. She is a credit to your company, and I would like to tank her for her help Reviewed on: 7th July 2022
Michael Farray's avatar
Michael Farray

Helpful

4
Mortgage renewal letter was very confusing Reviewed on: 30th June 2022
Verified Member's avatar
Verified Member

Family

5
Fantastic personal service much appreciated, excellent communication and thought for the customer. Reviewed on: 30th June 2022
Verified Member's avatar
Verified Member

Helpful

5
Nothing, everything they do is excellent. Thank you. Reviewed on: 25th April 2022
Verified Member's avatar
Verified Member

Personal Service

5
Cheaper mortgage products would be good. Reviewed on: 25th April 2022
Verified Member's avatar
Verified Member

Outstanding

5
Love the fact the Vernon is local and supports the local community. Staff could not have been more helpful and friendly. Reviewed on: 25th April 2022
Verified Member's avatar
Verified Member

Lives up to their values

5
At the Vernon they truly believe in reviewing all mortgage applications on a case by case basis and take all of the applicants circumstances into consideration to give a truly personal and individual service. Reviewed on: 4th April 2022
Leanne Milne's avatar
Leanne Milne

Knowledge, understanding & service.

5
The Vernon are always willing to consider a plausible mortgage enquiry for my clients. They will look to accept cases that we would ordinarily struggle to place with most other lenders. Using common sense underwriting, they are very easy to work with. Reviewed on: 15th March 2022
Guy Stuttard's avatar
Guy Stuttard

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill