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Vernon Building Society: Mortgages reviews

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4.88
Based on 570 reviews, last reviewed 2nd Mar 2026
107% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
90%
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8%
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Latest highest rating:

5

Excellent Good customer service. Was called by a member of your staff a very polite person and very helpful. Reviewed on: 2nd March 2026
Stephen Everett's avatar
Stephen Everett

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
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Verified Member
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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (570)

Review of the Vernon Building Society, Mortgages:

Don't always believe

3
Money tooken for house valuation and it is our fault that we didn't wait for the answer first. But customer advisor was saying "no need to woried all should be okay, all looks good". Declined because of that there is gaps for last 4 years working (it is not true). Money for deposit are from student finance (Not true as well). Not even given a chance to prove that that it is not true. "You are in risk beacuse of Covid-19". So why giving a hope.. I do not recommended Reviewed on: 16th July 2020
Ela's avatar
Ela

Excellent

5
Very happy with your services over 20 yrs Reviewed on: 14th August 2021
Richard's avatar
Richard

Excellent

5
Having staff like Diana looking after your checks is a huge asset to Vernon. Excellent customer service Reviewed on: 12th August 2021
Jonathan's avatar
Jonathan

Excellent

5
The staff have always been very helpful and courteous and dealt with all my queries with great patience Reviewed on: 31st July 2021
Mrs Clarke's avatar
Mrs Clarke

Excellent

5
Service like yours is rare, dont change anything Reviewed on: 26th July 2021
Salvatore's avatar
Salvatore

Excellent

5
Friendly and understanding of our requirements Reviewed on: 24th July 2021
Judith's avatar
Judith

Trustworthy

5
I like that we are in safe hands. I know the Vernon will always be fair, responsible and will offer a personal service Reviewed on: 23rd July 2021
Annabelle's avatar
Annabelle

Independent

5
3 generations have used the Vernon from 1930 to present day for a mortgage and savings because its local Reviewed on: 1st July 2021
Christine's avatar
Christine

Stamp Duty Deadline

5
Thank you so much and this one completed at 16.30 today 30/06/2021. I have some feedback from the solicitors, as they were very impressed by the Vernon. He stated he was dealing with people with excellent knowledge and intelligence. And it was great to get through quickly on the phone and he wished that all lenders were like you! In addition, my clients called me after the completion today and thanked me for choosing the Vernon. Jean Cardin - Mortgage Broker Reviewed on: 1st July 2021
Jeanie Elizabeth Cardin's avatar
Jeanie Elizabeth Cardin

Jo from Claisse St Vincent

5
Absolutely one of the best friendly bend over backwards lenders we have used in a very long time. Thank you to Tracey Wright and her team for helping with a very urgent case. Reviewed on: 24th June 2021
Jo Boxall's avatar
Jo Boxall

Mortgage review

5
More mortgage advisers so shorter waiting time Reviewed on: 17th June 2021
Jean's avatar
Jean

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