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Virgin Money: M Plus account reviews

Name: M Plus account
Rating: 3.91 (22 reviews)

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3.80

Based on 22 reviews, last reviewed 14th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

63%

18%

Latest highest rating:

5

Great every day bank account with tech limitations Great every day bank account with no fees and adequate credit interest rates, but downtime on the app and online banking is too frequent to give it a ... Read more Reviewed on: 14th June 2025

Latest lowest rating:

2

I’m a contractor and came over from Mettle. I’m a contractor and came over from Mettle. This account is far too basic for running my business. I’ve gone back to Mettle as with them I can categor... Read more Reviewed on: 8th November 2024

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About this product

Virgin Money M Plus is an everyday bank account.

You’ll get interest on your balances and cashback on spending. There’s no monthly fee for this account and you won’t be charged for spending on your card or withdrawing cash while you’re abroad (some ATMs may charge you).

Virgin Money M Plus account reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money, you can also leave a review and share your experience.

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Virgin Money M Plus account reviews (22)

The banking app never works.

The banking app never works. It's not working properly almost every time I use it Reviewed on: 14th September 2024

Great Premium Account for Insurance for travel, gadgets

Great Premium Account for Insurance for travel, gadgets and car travel. This meets my needs to cover myself and immediate family. For the monthly fee you obtain more value if you require those elements (it is much better price than getting it individually). I fortunately only had to activate the car travel one and it works as described. Reviewed on: 24th August 2024

Switching deal swindle

Wanted the 12% interest rate on £1000, for switching an old account to them. Opened the new account in May 2024. Switch deadline was 26 June. I switched on 21 June. BUT, the delay with them then meant the switch would not happen until 1 August. They now say I do not qualify for the interest rate and only get 1%! I have no control over their internal delays. Previous switches with other banks only said you had to initiate a switch by the deadline. I've put in a written complaint so we'll see what happens. But this is sneaky. Reviewed on: 6th August 2024

Very happy with VM.

Very happy with VM. Easy to use app and help available should I need it. Reviewed on: 24th May 2024

Fraudulent transaction dealt with well

I had a fraudulent transaction in my account, I contacted virgin money and the lady I spoke to was extremely helpful. She raised the case and arranged a new card for me. The money is back in my account today and this happened yesterday Reviewed on: 25th April 2024

Odd system on customer name setup

I opened an account recently but they are not able to fix the name problem. My first name has two words but virgin money system will put my second word of First name as Middle name. Their IT still can’t fix or update their system. What year are we living in to face this technical issue? Reviewed on: 18th April 2024

Great package account with all the benefits you need.

Great package account with all the benefits you need. Reviewed on: 28th March 2024

Great, simple debit card offering

The app isn't too complex but works pretty well. Great cashback offers that, for a free debit card, make use feel worthwhile. Plus fee-free foreign payments, and physically, snazzy card. I can't comment much on how things go when support is needed... But basic usage feels modern and uncomplicated. Reviewed on: 13th March 2024

Great bank

Really easy to use app and never had any issues Reviewed on: 24th August 2023

Great Customer Service Experience!

Fantastic Product. Great Current Account, cannot fault it! Reviewed on: 22nd August 2023

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