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Virgin Money: Access Savings reviews

Name: Access Savings
Rating: 4.2 (105 reviews)

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3.89

Based on 105 reviews, last reviewed 24th Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

14%

12%

Latest highest rating:

5

ATM Meltdown I used an ATM that had just decided to take my card and imform me the the money i reqused was avaible. No cash or card was forthcoming. informed Virgi... Read more Reviewed on: 2nd June 2023

Latest lowest rating:

2

Staff are helpful but procedures are difficult if yo... Staff are helpful but procedures are difficult if your not teck savvy even when you go in branch Reviewed on: 23rd August 2024

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Virgin Money Access Savings reviews (105)

Excellent customer service and interest rates

Virgin Money always have good products on offer and excellent service in-store and on the phone. Full marks Reviewed on: 8th December 2018

Good counter staff.

I always have a good experience with the staff in Virgin Shop Reviewed on: 8th December 2018

Virgin Bank goes the extra mile for customers

Friendly, courteous, efficient and knowledgeable customer service every single time!!! Reviewed on: 7th December 2018

Easy account to use, paying excellent interest rate

Easy organisation to deal with, straightforward account paying excellent rate of interest Reviewed on: 7th December 2018

Easy to deal with

Easy to deal with, rates are ok. Lots of products and advice on offer Reviewed on: 7th December 2018

Good Rates

They keep up with current rates and don't leave you left behind.... it is quite easy to change up accounts online as well. like Virgin and actually voting for them which is something I never do ! Reviewed on: 7th December 2018

Essential High Street Bank

I help elderly relatives invest their money to earn a decent interest rate. They like High Street Banks as they don't have the internet. I mainly select Virgin Isa's as their rates are consistemtly the most competitive. An investor myself, I enjoy popping into the Virgin Lounge when I am in town. The staff are very friendly and you can become friends with others over Coffee and Biscuits! Reviewed on: 7th December 2018

Regular monthly savings

Virgin money had an online monthly savings account paying 2.5% but since the Clydesdale takeover they’ve discontinued this online account. Great shame - now have to travel 25 miles to access the new account in branch. Come on Virgin - we need an online saver. Reviewed on: 7th December 2018

Friendly modern company

Virgin took over Northern Rock and my account. Their office is fresh and modern, their staff friendly and helpful, and their products are clearly explained in their literature and by their staff. Reviewed on: 10th June 2018

Reply from Virgin Money Hi Elizabeth, thanks so much for getting in touch with your lovely feedback. You know where to find us if you need a hand with anything in the future. Thanks, Lindsay. Response date: 16th June 2018

User-friendly

I've found the website really clear and, as a 'mature' user, it's wonderful to be able to quickly find my way around the pages. Thank you. Reviewed on: 31st January 2018

Reply from Virgin Money Great to hear from you, thanks for your feedback Denise! If you have any questions, just get in touch. Thanks, Jane Response date: 1st February 2018

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