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Virgin Money: Access Savings reviews

Name: Access Savings
Rating: 4.21 (106 reviews)

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3.95

Based on 106 reviews, last reviewed 4th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

14%

12%

Latest highest rating:

5

Virgin Money review Customer friendly website and competitive savings interest rates Reviewed on: 4th April 2025

Latest lowest rating:

2

Staff are helpful but procedures are difficult if yo... Staff are helpful but procedures are difficult if your not teck savvy even when you go in branch Reviewed on: 23rd August 2024

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Virgin Money Access Savings reviews (106)

Pots a plenty!

The Virgin savings pots have significantly increased my rate of saving, I adore the goal setting & the visual representations. The whole Virgin Money app is superb to use, the statements easy to access & overall one of the better banking experiences Reviewed on: 9th March 2023

Stuck nobody to help

I open a cash Isa can’t put money in there’s a problem with the verification documents I suppose as nobody can explain, a sent documents twice already spoke to someone over the phone no help at all after more than half hour waiting they don’t seem to know anything, tried to close the account can’t be done only in writing today I went to the nearest bank in Piccadilly it was closed today god knows why so frustrating. Reviewed on: 9th February 2023

so simple to set up online

easy to use and monitor and make payments Reviewed on: 1st February 2023

Easy Access !!!!

After a week, I still haven't received all my requested savings, despite spending hours, every day, all week, on the phone and getting passed from one agent to another. We expect a level of security, but they deliberately hang on to your money as long as they can. Avoid this bank at all cost. Reviewed on: 3rd December 2022

Notorious bank

Avoid. The bank is unpredictable with respect to the way it treats customers and their savings. Tends to block lots, cause trouble and sit on it for a long time Reviewed on: 19th November 2022

Very ignorant staff

Staff were rude and didn’t know how to make a payment Reviewed on: 11th November 2022

Gross rude service

Hideous customer service, very rude, terrible app constantly blocks payments Reviewed on: 9th November 2022

appalling

cant get through to them on the phone Reviewed on: 30th September 2022

Instant Access Savings

In addition to my current account, I have an M Plus savings account. Both are accessible through the excellent easy to use Ap. Most things can be done using the Ap. The M Plus savings account allows instant access without penalty. It gives over 1.5% return on the first £25000, with 0.75% on anything over that. East to access, use and transfer money. I recommend Virgin Money for service, technology, branch access and wide range of products. Reviewed on: 21st July 2022

Would give Zero Stars if this was possible

They never answer the phone! After receiving an email from them suggesting I set up an M Plus Acct (already have a current account with them so they have my details) but the online form says my phone number is wrong (it isn't) but there is nowhere to change it! I've twice waited over 30 minutes being told "my call will be answered shortly - their definition of "shortly" is very different to mine! I've given up and will go somewhere else Reviewed on: 8th June 2022

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