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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (783 reviews)

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3.70

Based on 783 reviews, last reviewed 28th Nov 2024

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Virgin Atlantic card wow Good card. Like the website, like the offers Reviewed on: 28th November 2024

Latest lowest rating:

1

International transaction fee? International transaction fee? $170? Wow! No fine line when this card would charge you international transaction fee. The charged me for $145 annual f... Read more Reviewed on: 15th November 2024

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

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Virgin Money Credit Cards reviews (783)

Absolutely the worst customer service

Never take their credit card out if you care even 0.0000000000000001% about customer service. It's actually amazing how bad their customer service is considering they're based in the Western world in first world countries. Absolutely terrible they way you're treated if you want to use the chargeback or section 75 claim. You're treated as if you are coming fraud and the fact that you 'can't' claim online is just ridiculous in the paperless age. They still have to send paper forms out so of course, you can't attach any proof unless you have a printer. Then it takes months before you hear anything. Probably every other company does a claim online or over the phone and you hear back so quickly! It's like virgin credit card customer service are just manned by one person who doesn't know what they're doing. I had to create an account to leave this review, that's how bad this company is. Reviewed on: 3rd October 2022

you need to sort out you call request

don't use them stay far away. all am trying to do is find my id number. spent nearly 2 hours trying to get it Reviewed on: 3rd September 2022

Worst customer care experience of my life

Your money that you trust them to look after disappears and then you can’t get anyone to help. IF YOUR THINKING OF OPENING ANY ACCOUNT WITH THESE, THEN DO YOURSELF A FAVOUR AND DONT. They are very difficult to get hold of and then when you speak to someone they hang up or lie and promise callbacks that never happen. DOROTO is one such member of staff, been waiting two weeks for a callback promised within 48 hours. Then when I contact her she hasn’t done anything to look into it for me. This company don’t even respond to formal complaints. An absolute disgrace of a bank. There are a lot of much better banks around. I also bank with Monzo and Nationwide and never had any problems Reviewed on: 21st August 2022

excellent

Excellent, easy to use online app. Reviewed on: 16th August 2022

They couldn't even get to the phone!

I was pre-approved for this card and wanted to take advantage of the balance transfer. They decided that they need to talk to me to clarify a few points maybe. So I rang 20mins later still no one to take my 0800 call on my mobile is 11p per minute, twenty minutes later no thanks and hung up. Tried again packed it in at 7 minutes,exactly the same. Personally I don't even want you to extend me any credit anymore, as your bank have proved that your staff are over worked and there aren't enough of them to deal with phone calls,let alone money transfers. May well have dodged a bullet there according to other reviews. Reviewed on: 12th August 2022

frustrating

I wanted to pay my credit card in full. Person who answered phone presented as having real difficulties understanding English. I asked several times for her to slow down her speech and repeated many times relevant information. When I asked about the balance she stated 21435 which increased my anxiety since I know this is not correct and I do not owe thousands. When I explained about communication problems and asked to speak with someone else who could help me - she replied there is nobody. I then asked to be put through to the complaints department and after waiting some time, confirmed £214.35 balance. There is clearly a training issue here for Virgin employees with telephone communication and needs to be given priority. I should mention this is not the first time this has happened. Reviewed on: 11th August 2022

100year old orangutan lost in space

i got the card downloaded the app but my phone is too old to see my pin . Was told 5 weeks ago I would get a form to fill in to get the PIN still waiting impossible to find the right option on the phone and 1 hour waiting time. Send me a form . Reviewed on: 10th August 2022

Appalling service

This is the worst bank ever. They don’t know how to resolve basic problems. The branches are so poor nothing seems to work properly. I’ve been waiting for over an hour to get through. If that voice says one more time your call will be answered shortly I’ll go mad. They really need to get up to speed. Will now be taking my business elsewhere and I’ve been a Clydesdale customer since I was 16 shocking service now that they are Virgin Reviewed on: 4th August 2022

I send them four ID as a proof of identity to no avail

I send them four proof of my addresses some how non was good enough they were utility, pension letter tax letter and insurance documents Reviewed on: 26th July 2022

Quick efficient happy

Very good quick response and great rates Reviewed on: 26th July 2022

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