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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.78 (816 reviews)

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3.78

Based on 816 reviews, last reviewed 14th Aug 2026

133% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

11%

20%

Latest highest rating:

5

Quick balance transfer card Needed a quick balance transfer card for short term purchase with lowest fee and 3 year 0% - Virgin had the best deal on offer and the process of borr... Read more Reviewed on: 14th August 2026

Latest lowest rating:

1

Unprofessional behaviour by senior investigators Till two weeks ago they were great, they blocked me from the app so couldn’t view statements, staff rather blame the customer than investigate why thi... Read more Reviewed on: 18th July 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (816)

Keeps the offers coming

Been virgin customer for years. Recently took on a credit card with brilliant rates. Virgin keeps giving me even better rates so I'm a very happy man Reviewed on: 21st February 2023

cannot share a joint account

We had a joint credit card account with Yorkshire Bank for many years. We were told we had been sold to Virgin Money We cannot now both have access to the app (ITS A JOINT ACCOUNT) If I try to access it on my phone, my wife's phone gets a fraud alert and we are locked out. It worked perfectly well when it was with YB and we had the credit card account linked to our current account but Virgin Money don't allow that, you need a separate app for current accounts and credit cards. Absolutely no joined up thinking and not a good service. Reviewed on: 2nd February 2023

fraud

last week someone took money from my account without me knowing Reviewed on: 1st February 2023

Confident

Easy to use plain n simple. Treat fairly. Reviewed on: 26th January 2023

no customer service

absolutely appalling lack/absence of customer service. I had to dispute a transaction, and the only way to do it is via post (no email, no phone, nothing else). I produced a substantial report, including all the evidence I had, it was several pages long. It was sent to Virgin Money more than 2 months ago. They completely ignored it. Using this credit card is riskier than using a debit card. Avoid it at all cost Reviewed on: 26th January 2023

Good, but hard to get hold of customer service

It seems they'd rather make you use an app, when it would be easier to speak to a real person. Reviewed on: 21st January 2023

Simple and easy

Such an easy app to use, brilliant service Reviewed on: 21st January 2023

Virgin money credit card

Excellent customer service and app Reviewed on: 19th January 2023

No hassle no problem

All you want from a credit card and air miles Reviewed on: 15th January 2023

Fantastic Credit Card

I would choose this card over others as it offers fantastic rates, but it’s the app that does it for me. I wouldn’t change it for the world. Reviewed on: 10th January 2023

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