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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.78 (816 reviews)

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3.78

Based on 816 reviews, last reviewed 14th Aug 2026

133% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

11%

20%

Latest highest rating:

5

Quick balance transfer card Needed a quick balance transfer card for short term purchase with lowest fee and 3 year 0% - Virgin had the best deal on offer and the process of borr... Read more Reviewed on: 14th August 2026

Latest lowest rating:

1

Unprofessional behaviour by senior investigators Till two weeks ago they were great, they blocked me from the app so couldn’t view statements, staff rather blame the customer than investigate why thi... Read more Reviewed on: 18th July 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (816)

Great credit card

Great 0% interest credit card, good app and easy repayment plans Reviewed on: 18th January 2021

Just Awful

My experience with Virgin Money has been nothing but extremely bad. I have a Virgin Atlantic Credit Card which had a reasonable amount of money refunded to it from various companies. I tried many many times to contact Virgin Money in order to have MY money refunded to my bank account, but each time I tried to contact them I was fobbed off in fact the last time I telephoned them a lady answered the phone a gave me a number of reasons why she COULD NOT speak to me, after I complained (wasting more time ) she agreed to speak to me....she then told me I failed the security questions....I asked to speak to someone else and was told I had to telephone back.. I was furious that I had to hang up and telephone Virgin AGAIN only to get the same lady.....who then transfered me to someone else AMAZING. I will cancel my Virgin Credit card and I would urge anyone who is thinking about a Virgin Credit Card is to go somewhere else or you could regret it. I only took out a Virgin Credit Card to collect Virgin Atlantic points who are also awful ( cancelled flights with no refund for 4 months when British Airways refunded in 7 days ) I have since taken out a BA credit card which is much much better. Reviewed on: 23rd November 2020

Easy balance transfer

Easy to set up and transfer my balance from another card. Then paid off with no interest over the next 10 months. All hassle free Reviewed on: 12th July 2020

Straightforward

Really straight forward to use, simple app, great service. Reviewed on: 26th June 2020

Excellent

Great communication, excellent offers and really easy to use mobile app Reviewed on: 1st June 2020

Great offers, hassle free

Virgin Money are easy to deal with and give great 0% offers to existing cardholders, unlike other providers Reviewed on: 18th May 2020

Solid credit card

Responses to queries are quick and useful Reviewed on: 1st May 2020

super service

Really good services. Highly recommended. Reviewed on: 28th April 2020

Good for Long term 0% interest and easy to use app

I have had a good experience with virgin money with a long term 0% interest card. Easy to use app also! Reviewed on: 27th April 2020

Best ever

Online is very easy to navigate. Messages are replied to very quickly even at weekends. Reviewed on: 17th February 2020

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