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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (792 reviews)

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3.73

Based on 792 reviews, last reviewed 17th Apr 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

The staff are absolutely fantastic they are helpful,... The staff are absolutely fantastic they are helpful,will come and ask if you are okay and can they help in anyway. Reviewed on: 17th April 2025

Latest lowest rating:

1

Disgusted with fees Purchased a product from an overseas seller and while I understand there are international transaction fees I wasn't expecting $130 for a computer to ... Read more Reviewed on: 11th March 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

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Virgin Money Credit Cards reviews (792)

Simple, straightforward and efficient

Always find virgin credit cards very easy to service. Website is user-friendly; fast and reliable balance transfers and great communication regarding offers. Reviewed on: 26th January 2019

Excellent customer service.

I paid off my balance. The process was quick and easy. The service was excellent. Reviewed on: 26th January 2019

Quick & Easy Balance or Money Transfer

I was financially stuck in Rio, Brazil after having my personal banks debit cards cloned and accounts almost emptied and even though I was abroad I was able to do 2 very fast money transfers to enable me to enjoy my holiday before getting home and sorting out the bank card scam successfully and retrieving all lost funds. Reviewed on: 26th January 2019

Sudden credit decrease decisions following increase, no App, bad customer service line

I wouldn't exactly say they are the best on the market to be quite honest. Called them, they increase your limit and wihtin less than 20 days decrease it leaving you high and dry after you cancel you other cards. Poor customer service line, NO app. Hardly the best as they claim. Reviewed on: 25th January 2019

Reply from Virgin Money Hi Tessie, so I can look into this can you email your details to [email protected]? Thanks, Jane Response date: 26th January 2019

Trouble free

I recently contacted Virgin customer services when I lost my credit card and they where very helpful in first cancelling lost card and sending replacement without any hassle. Reviewed on: 25th January 2019

Good service, poor tech!

I sign in and use facilities on my phone... very frequently everything stops working; drop down menus don’t work pages won’t load... where’s the easy to use APP? I bank with nationwide and their banking APP is fantastic! Fingerprint log in, simple easy to use layout, everything works a treat... Currently I wouldn’t consider switching current accounts, if you want my money get with the times!!! Reviewed on: 25th January 2019

Reply from Virgin Money Hi there, we don’t have an app at the minute but are actively working on one. We’ll share news and when it will be available as soon as we can! Thanks, Jane Response date: 26th January 2019

Above everyone else

Excellent care advice & service. Cannot recommend highly enough. Reviewed on: 25th January 2019

all the talk but customer experience is terrible

unable to resolve the simplest of balance transfers, poor communication and lack of knowledge Reviewed on: 25th January 2019

Reply from Virgin Money Thanks for getting in touch Charlotte, if you'd like us to take a look into this for you just email your details to [email protected]. Thanks, Jane Response date: 26th January 2019

Fantastic service with rates to match

The Virgin Bank service is first rate; having been banking with Virgin for nearly two years not once have I encountered a problem. They offered the best rates available to me at the time which has really helped with my personal finances. Definitely recommended. Reviewed on: 25th January 2019

Handy card

Reasonable and easy to manage on line Reviewed on: 24th January 2019

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