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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.81 (807 reviews)

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3.81

Based on 807 reviews, last reviewed 18th May 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Lower interest rates and good customer service Lower interest rates and good customer service Reviewed on: 18th May 2026

Latest lowest rating:

1

Ignore formal complaints and SAR I raised a formal complaint and despite replying several times and requesting a SAR they have ignored me. Astonishing isn't it. What is crazy is that ... Read more Reviewed on: 16th April 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (807)

Great site

A good experience activating card easy to follow even for a luddite like me and who doesn't love Branson Reviewed on: 7th January 2019

Non existent customers service

Been using this card for years, but noticed slip up in cust service quality when last year enquired about some interest charges. Chased up twice but never heard back. Kept on calling when stopping genuine on line transactions even though they were from the same vendor! Just waiting for the last cashback cheques to arrive, then I'll close the account! Been using it least as I can Reviewed on: 7th January 2019

Reply from Virgin Money Hi there, thanks for getting in touch. If you'd like us to take a look into this just email your details to [email protected]. Thanks, Jane Response date: 7th January 2019

Easy to apply and transfer

Applied for best rates for balance transfers and found virgin the best by far Reviewed on: 7th January 2019

Excellent credit card provider!

Effortless and simple customer experience is just what makes Virgin Money one of the best credit card providers out there. The online system is really easy to use when checking and paying your balance. Reviewed on: 6th January 2019

Excellent services & offers.

Good service & offers . Ensure security is well protected. Reviewed on: 6th January 2019

Easiest company to deal with

Love that I can do everything online and get instant answers Reviewed on: 6th January 2019

Awful Customer Service

Suddenly switched account to paying interest from an interest free deal due to 1 missed payment - no bill or email with payment details sent. Customer care were rude & didn't care Reviewed on: 6th January 2019

Reply from Virgin Money Hi Kadey, can you pop your postal address and best contact number in an email to [email protected] so I can take a look into this for you? Thanks, Jane Response date: 7th January 2019

Very efficient

Great customer service quick to resolve any issues. Super quick balance transfers great long term rates. Reviewed on: 6th January 2019

Unbelievable deals

I got an unbelievable 31 months interest free deal. No hassle and easy to us web based account management. Reviewed on: 6th January 2019

Excellent

Excellent card, customer service, I’ve never had any problems Reviewed on: 6th January 2019

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