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Virgin Money: Credit Cards reviews

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3.79
Based on 798 reviews, last reviewed 13th Jun 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
64%
See only 4 star reviews
11%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
19%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025
Kirsten O's avatar
Kirsten O

Latest lowest rating:

1

Disgusted with fees Purchased a product from an overseas seller and while I understand there are international transaction fees I wasn't expecting $130 for a computer to ... Read more Reviewed on: 11th March 2025
Lex T's avatar
Lex T
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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Do you have a Virgin Money credit card? If you do then you can help other customers make good financial decisions by leaving a Smart Money People review.

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Virgin Money Credit Cards reviews (798)

Great product

4
The Manchester United credit card is a great product Reviewed on: 7th February 2017
Ashish Patel's avatar
Ashish Patel

Recommended!

5
Easy to switch and transfer funds. Website / online portal is easy to register and navigate once in. Email correspondence is clear and concise and relevant. Reviewed on: 6th February 2017
Alexandra Dunn's avatar
Alexandra Dunn

I wouldn't look for a credit card with anyone else

5
The balance transfer credit card is a very good thing. I wouldn't look for a credit card anywhere else. Virgin money is the best place to be. I am looking at moving my bank account to them too. Reviewed on: 6th February 2017
Lee Hadfield 's avatar
Lee Hadfield

Speedy and cool!

5
Extremely easy to set up and lots of fabulous credit card designs to choose from. Thanks Virgin Money! Reviewed on: 6th February 2017
Jade Thomson's avatar
Jade Thomson

Generous and Convenient

5
With a generous interest-free period on purchases and a very easy to use online banking system, this is one of the most convenient and appropriate credit cards I have used. Reviewed on: 5th February 2017
Chris Forman's avatar
Chris Forman

Fast, friendly, efficient

5
I recently moved my credit card to Virgin Money, the service was seamless, the communication clear and helpful and the product has just the right features with the added bonus of using VM lounges in some City centres. Reviewed on: 4th February 2017
Richard Ward's avatar
Richard Ward

Great Customer Service!

5
I needed to contact Virgin Money about a query, and was able to be connected to an advisor very quickly. The advisor was super-friendly and ever so helpful. It was a great experience. Reviewed on: 3rd February 2017
Claire Harris's avatar
Claire Harris

Fast & Easy

5
Very easy to apply, immediate response. Great after service support and pretty much everything available online. A mobile app would be nice though. Reviewed on: 2nd February 2017
Ben S's avatar
Ben S

Excellent customer service

5
Website excellent to use, easy navigation. Great communication regarding account activity and when I've had to speak to an employee they have always done everything to help. Reviewed on: 2nd February 2017
Dave Vernon's avatar
Dave Vernon

Good Balance Transfer Offers..... but it takes a month to put through

2
I applied for a Virgin Money account on 10th Jan 17 having keyed my credit cards in to complete a Balance Transfer. I then received a call from the Virgin Security team to approve the balance transfer and they confirmed that the request would go through shortly. I received the card and activated it shortly after. Nearly 3 weeks later the Balance Transfer still hasn't gone through and a call to their Customer Service Dept met with the response that it's usual for a Balance Transfer to take about a month to go through. Not in my experience with others banks! Because of the delay it looks like I will incur interest with my existing credit card so overall not a good customer experience. Reviewed on: 2nd February 2017
Gus's avatar
Gus
Reply from Virgin Money Hi Gus, Thanks for the feedback about your recent balance transfer. Can you email your name, address and a contact number to [email protected] so I can look into this for you? Thanks Jane, Virgin Money Response date: 9th February 2017
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