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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.97 (781 reviews)

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3.69

Based on 781 reviews, last reviewed 26th Oct 2024

50% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Good cashback when using Credit Card Credit Card gives the opportunity to use cashback. There's a good variety of shops that offer cashback when using Virgin Money Credit Card. I've never... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

VIRGIN CREDIT CARD USELESS KNIGHTMARE STAY AWAY Refused 1 Transaction x 7 times available credit card on account all ok I called them they stated try again I told them forget it Went to another card... Read more Reviewed on: 26th October 2024

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

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Virgin Money Credit Cards reviews (781)

Great rates and transfer periods

Virgin money offer great balance transfer rates over good periods of time. Very easy to transfer balances. Telephone staff very polite and helpful. Reviewed on: 17th January 2017

Online banking is not up-to-date with 2017...

The online banking is not easy to navigate. It's very basic and there's a lot of work involved trying to find out basic information. Every time I log in I forget how I last found some information as it's so long-winded, so I have to click on every link to find it. Virgin Money should take note from other online banking sites, like Barclaycard or Natwest. Much more straightforward and user-friendly. Also, I have not been offered any credit card promotions for a long time. It seems once the initial offers have been used then there are no more. There is no incentive to stay with Virgin Money. Once I pay off my balance I will probably close my card. Reviewed on: 17th January 2017

Reply from Virgin Money Hi there, thank you for your feedback about the online service, I’ll pass it on to the team for you. As a Virgin Money customer, you’re entitled to different offers and discounts which you can view here; https://uk.virginmoney.com/virgin/service/. Hope that helps! Thanks, Jane Response date: 9th February 2017

Vigin Money, the future of banking

My experience of Virgin Money has been absolutely fantastic. I used a promotional offer to transfer a balance from another credit card. The transaction was seamless and it went through without any delays or problems. Since having my credit card account with Virgin Money I've used their online banking facility to manage all aspects of my account, again without any problems or issues to date, Its very easy to bank on line with Virgin, as a result I have no hesitation recommending them Reviewed on: 13th January 2017

So Simple

This balance transfer credit card has been the most simplest to use online, very efficient and very lovely people at Virgin Money Reviewed on: 13th January 2017

0% interest offer

This card is great because of the 0% interest for 18 months offer you get. Reviewed on: 15th December 2016

OK

I use Virgin for their credit cards and it's just ok. While it is easy to use, I'm disappointed that I haven't had many perks for being a customer so far Reviewed on: 15th December 2016

Give me an app!!!

I do like the card art - I chose the sex pistols cover for my card which EVERYONE comments on, but the lack of an app to see my balance is really frustrating me. having to a) find the login page for credit cards, and then b) enter 3 pieces of info to get to a transaction view which frankly isn't great is really killing the experience for me. Also, i can't get another card for a second account holder, and apple pay is STILL not supported. 'could do better' Virgin Money Reviewed on: 21st November 2016

Credit card. Accepted and balances transferred but no card recieved and no one will tell me why other than my account is under review

Absolutely appalling, worse provider I have ever used. Avoid, avoid, avoid. Opened a credit card and as part of the application transferred two balances. All went through fine, balances transferred, but no card received. Called to inquire over this and was told I had failed security which seemed absolutely bizarre and was told the representative couldn't help and I would have to call again. Called again and passed security giving the same answers but was told my account had been referred to a specialist department. No one will tell me why, whether this is due to fraudulent activity nor what the timescales for resolution are nor can they commit to anyone calling me back. What an absolutely dire experience for a new customer. Been holding on the phone for an hour to be told the same thing. Reviewed on: 18th November 2016

Impossibly difficult to set up online, snotty call centre staff, better service out there

I have several 0% cards and this is the only one which I have still (5 months0 not been able to get onlien to service. Jumping through hoops does not even begin to cover it. So I am forced to call their call centre staff, spoke to some snotty kid who was downright dismissive. Would not tell me what date my DD comes out "it varies", yeah but roughly when in the month? "it varies", how many months left on my 0% deal "i don't know - it ends in december 2018" - happy to let me work that out while on the phone to him), nor how much i would need to pay per month to pay off card by time 0% deal ends - "I am not a financial advisor" Yeah - but you have a calculator tho pal don't you. Never have these problems or snootiness with Lloyds, Tesco, Santander or Barclaycard. Needless to say I am paying this one off first and will not be coming back to Virgin cards. I donlt knwo who their call centre staff think they are but i really don't need or expect to be talked down to by someone dealing with my finances which ultimately pay their wages! Reviewed on: 26th October 2016

Easy application and set up

After using a price comparison site I chose a Virgin Money credit card. The application was all done online and my balance transfer was done at the same time, which maximised the change in deal. Only issue is there isn't an app, only an online site, however the pin can was accessed online and not sent in the post. Reviewed on: 21st September 2016

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