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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.82 (813 reviews)

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3.82

Based on 813 reviews, last reviewed 15th Jun 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

11%

20%

Latest highest rating:

5

Good rates on foreign credit card purchases Good rates on foreign credit card purchases plus points of value. Whats app easy to manage and use. Reviewed on: 15th June 2026

Latest lowest rating:

1

Fraudulently charged fees to correct their mistake Virgin money took a direct debit from my account despite the balance being £0 and the direct debit being cancelled. When I went on their app I request... Read more Reviewed on: 13th June 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (813)

Fast, friendly, efficient

I recently moved my credit card to Virgin Money, the service was seamless, the communication clear and helpful and the product has just the right features with the added bonus of using VM lounges in some City centres. Reviewed on: 4th February 2017

Great Customer Service!

I needed to contact Virgin Money about a query, and was able to be connected to an advisor very quickly. The advisor was super-friendly and ever so helpful. It was a great experience. Reviewed on: 3rd February 2017

Fast & Easy

Very easy to apply, immediate response. Great after service support and pretty much everything available online. A mobile app would be nice though. Reviewed on: 2nd February 2017

Excellent customer service

Website excellent to use, easy navigation. Great communication regarding account activity and when I've had to speak to an employee they have always done everything to help. Reviewed on: 2nd February 2017

Good Balance Transfer Offers..... but it takes a month to put through

I applied for a Virgin Money account on 10th Jan 17 having keyed my credit cards in to complete a Balance Transfer. I then received a call from the Virgin Security team to approve the balance transfer and they confirmed that the request would go through shortly. I received the card and activated it shortly after. Nearly 3 weeks later the Balance Transfer still hasn't gone through and a call to their Customer Service Dept met with the response that it's usual for a Balance Transfer to take about a month to go through. Not in my experience with others banks! Because of the delay it looks like I will incur interest with my existing credit card so overall not a good customer experience. Reviewed on: 2nd February 2017

Reply from Virgin Money Hi Gus, Thanks for the feedback about your recent balance transfer. Can you email your name, address and a contact number to [email protected] so I can look into this for you? Thanks Jane, Virgin Money Response date: 9th February 2017

Fabulous Easy Friendly Service

It's absolutely wonderful to have a credit card with such easy to use access. Virgin always keep me fully up to date with offers applicable to me and I like the ease of logging on to check balances etc. It's nice to know that the team are on hand at any point to help with any queries we have. It's also a wonderful thing to have offers and competitions and treats aimed at us - so few services give 'something back' to the customer any more. Thank you Reviewed on: 2nd February 2017

Fantastic service!

I opened a virgin money account so that i could sort out my finances so that i am able to become debt free in the future. Virgin money is helping me with this and i am already in a better position than i was before. The process was simple and easy to use and the service was prompt and i am very happy! Reviewed on: 2nd February 2017

Great card, great service!

Very pleased with the service and interest rate I have on my credit card. I have had problems with other providers but not Virgin and am very happy to remain a customer. Reviewed on: 1st February 2017

excellent monthly offers

I have been a Virgin creditcard holder for 6 months, long interest free periods and excellent monthly offers, i.e. money transfers (basically a loan) @ 1.5% - outstanding Reviewed on: 30th January 2017

Accessible customer service & high security measures

Whenever I had an issue it had been very easy to get in touch with VM customer service; they must employ sufficient number of consultants as I had never had to wait too long to speak to someone about an issue I had. They had dealt with my queries and problems professionally and efficiently. Plus they take security very seriously and check your identity by employing various adequate measures. If there is any transaction on your account which they are not sure of, their team get in touch with you immediately to verify its authenticity. As a customer I have an easy access to my account via internet banking - can pay my bills, transfer money, see the latest transactions, read latest news and learn new offers, etc. All in all it has been for me a good experience with VM so far. Reviewed on: 29th January 2017

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